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What quality indicator would prove useful in tracking customer satisfaction in the release of information unit? - ANSWER - the turn around time from the date a request is received to the date the information is provided What feature is a trademark of an effective QI program? - ANSWER - a continuous cycle of improvement projects over time What process assist a health care facility in continuously looking at the ways that problems develop and seeking ways to prevent problems from happening i...

Which certified Six Sigma professional is responsible for identifying resources and removing roadblocks for the Six Sigma team members? - ANSWER - Six Sigma Champion You know that you have a very bright, but sometimes dominating, member on your team. Which of the following team rules might you propose? 1)Everyone participates, no one dominates 2)One discussion at a time. Everyone has a chance to provide their opinion 3)We will not criticize, condemn, or complain 4) Any of these w...

Major Performance Management Citations - ANSWER - 1. Definitions: appraisal, performance management 2. Legal: Barrett & Kernan (1987) 4. Feedback: Kluger & DeNisi (1996); Aguinis (2013) 5. Goals: Locke & Latham (1990; 2007) 6. PE method: Murphy (2020); Denisi & Murphy (2017); Bommer et al. (1995) 7. Distribution: Murphy (2020); Aguinis et al. (2018) 8. Fairness/reactions/errors: Greenberg (1986); Landy & Farr (1980) 9. 360: Atwater et al. (2007) 10. Assumptions of performance ratings: Pu...

______________ forces are forces that _____________ in a direction that causes change to occur. Restraining, pull Driving, push Driving, pull Restraining, push - ANSWER - Driving, push Driving forces facilitate ______ because they _____the person in the desired direction. conflict, force conflict, push change, push change, force - ANSWER - change, push Driving forces cause a shift in the equilibrium _______ change. against which forces towards which opposes - ANSWER - tow...

An individual has been hired to train an organization's administrative staff to use a new automated scheduling system. The training runs for three days. The individual wants to know the progress of each participant at the end of the first day and use that information to plan the second day's instruction. Which type of assessment should be used to obtain this information? - ANSWER - Formative An instructor is teaching an eight-week clinical health course to college students. At the b...

Norman's Four (Design) Principles (derived from other principles) - ANSWER - 1. Functional "visibility" through an obvious "visible" structure with adequate feedback 2. Design for the intended users (and not yourself) 3. The user must be able to develop good, complete, and unambiguous cognitive (aka conceptual) model to predict the effects of their actions 4. Design for Errors (and Slips) 1st heuristic of Norman's four: functional "visibility" through an obv...