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NHCO Phlebotomy Exam 2024 Questions With Complete Verified Solutions

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What is the best way to communicate and what percent is nonverbal. - Sent - Received - Processed - Understood 80% The Joint Commission TJC - independent, non profit. Formed to solely look out for patients and establish standards and practices in all health care settings. Over sites Point- of - Care Testing POCT Quality Control - Ensures the machines are inspected for performance and operation compliance at time intervals specific to the equipment and CLINICAL APPLICATION.

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December 11, 2025
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2025/2026
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NHCO Phlebotomy Exam 2024
Questions With Complete Verified
Solutions


phlebotomy - phlebo=vein botomy= incision



concept of bloodletting - to get rid of excess fluids believed to be infected these fluids were called
humors.



HIPAA - Health Insurance Portability and Accountability Act. - Requires providers to get written
permission before disclosing healthcare information to anyone outside the provider team.



PHI - Protected Health Information is any health information that is transmitted or stored electronically.



What is the best way to communicate and what percent is nonverbal. - Sent - Received - Processed -
Understood

80%



The Joint Commission TJC - independent, non profit. Formed to solely look out for patients and establish
standards and practices in all health care settings.

Over sites Point- of - Care Testing POCT



Quality Control - Ensures the machines are inspected for performance and operation compliance at
time intervals specific to the equipment and CLINICAL APPLICATION.



CLSI (Clinical Laboratory Standards Institute) - global non profit

develops standards using representatives taken directly from the fields they oversee

,Phlebotomy programs approved with CLSI: Program approval, exam questions, standard of care, and
order of draw.



CLSI'S MISSION STATEMENT : - To develop clinical and laboratory practices and promote their use
worldwide



Incident Reports - Identify everyone involved, the problem and the actions taken to correct the issue.



Who handles incident reports in a smaller setting?

What about Larger? - Office Manager in a smaller setting

Safety and Compliance departments in a larger setting



Informed Consent - A competent person gives voluntary permission for a medical procedure after
receiving adequate information about the risk of the procedure's methods and consequences.



Expressed Consent - Permission is given by the patient verbally or in writing for a procedure.



Implied Consent - Without verbal or written consent, like going to the er and the patient is holding out
an arm when told they need their blood drawn.



HIV Testing Consent - Special permission is needed to administer a test that detects HIV.



Parental Consent for Minors - A parent or a legal guardian must permit procedures administered to
underage patients depending on the state law may range from 18 to 21 years old.



Failure to stop care when a patient refuses care will result in - Assault or Battery



Providers can request the patient to sign a refusal form called: - A Discharge Against Medical Advice, or
AMA

, OSHA (Occupational Safety and Health Administration) - Mandates safety regulations across every
workplace. Prevents Safety Issues by investigating hazardous workplaces or on the job injuries.



OSHA Inspections - Complaint Inspection: After an employee files a formal complaint with OSHA, the
most common.



Fatality or Accident Inspection: Occurs after OSHA receives notice from the employer of a workplace
fatality or accident resulting in three or more employee hospitalizations.



Programmed Inspection: Conducted on a randomly chosen workplace determined to be engaged in
hazardous work types according to their standard industry classifications codes.



Imminent Danger Inspection: Occurs when OSHA receives a report that a condition of imminent danger
exists at a workplace, least common.



Ways HBV/HIV can be transmitted - blood and potentially infectious bodily fluids:

Sexual Contact

Sharing of hypodermic Needles

From mothers to babies at or before birth

Accidental puncture with sharps

Contact between mucous membranes

contact between broken or damaged skin

blood to blood

eyes nose and mouth mucous membranes



types of contact and transmission - DIRECT: pathogen is transmitted directly from infected agent

ex: skin to skin

INDIRECT: a fomite(object that carries disease) serves as a reservoir for infectious agent

ex: contaminated clothing

DROPLET: occurs when an infectious agent is traveling in saliva or mucous as it leaves the reservoir
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