AND CORRECT ANSWERS LATEST
2026
What are Devoted's Five Core Ingredients? - CORRECT ANSWERS - Newer MA plan, tech platform,
strong provider partnerships, Devoted guides, Devoted Medical Group
True or False: We answer our member calls 80% of the time in 30 seconds or less? - CORRECT ANSWERS
- True
Which of the following is a main component of our model of care? - CORRECT ANSWERS - All of the
above:
Population Description
Care Coordination
Provider Network
Quality of performance & improvement
What is important to review with a prospect during our sales presentations related to prescriptions?
(Select all that apply) - CORRECT ANSWERS - Select All:
Review the transition supply process and the process for exceptions.
Review the M3P program
Review the 3 stages of Part D coverage
Offer to look up their prescriptions & show them how they can look up their prescriptions to see if they
are covered by the plan.
Explain limitations associated with obtaining prescriptions including Prior Authorization, Step Therapy,
and Quantity Limits
Review the pharmacy network requirement and where individuals can find which pharmacies are in-
network.
, What are some different ways a broker agent can complete a scope of appointment? (Select all that
apply) - CORRECT ANSWERS - All:
E-mail/text
Phone
Electronic
Paper
True or False: Reviewing doctor networks is a required portion of the Devoted enrollment process. -
CORRECT ANSWERS - True
True or False: Reading through the benefit highlights is a good alternative to reading through the
summary of benefits for the enrollment presentation. - CORRECT ANSWERS - False
What can Devoted Members expect after enrollment? - CORRECT ANSWERS - All of the above & more:
Devoted Welcome Kit
Welcome text messages
ID card in a separate mailer
How many days in advance must agents register informal or educational events with Devoted Health? -
CORRECT ANSWERS - 7 days
How can someone report Fraud, Waste, and Abuse? (Select all that apply) - CORRECT ANSWERS - All:
Report it to your local sales manager
Report it directly to the Devoted Medicare Compliance Officer -
Call our hotline. You can remain anonymous - 1(855)292-7485
Greater than what percentage of rapid disenrollments will be reviewed by Devoted? - CORRECT
ANSWERS - 10%