HROB 3030 Final Exam Ch. 8-14 Rated A+
aggression - ANSWER-behaviour by an individual or individuals within or outside an
organization that is intended to physically or psychologically harm a worker and that
occurs in a work related context
barriers to return to work - ANSWER-- slowdowns in the process
§ paperwork delays
- psychological factors
- fear
- log absences
benefits of incident investigation - ANSWER--Determines direct causes
-Identifies contributing causes
-Prevents similar incidents
-Creates a permanent record
-Determines cost
-Promotes safety awareness among employees
best practices in disability management - ANSWER-- people focussed climate
- prevention focus
- early intervention
- work accommodation
bullying - ANSWER-aggressive, nonphysical behaviours perpetrated by organizational
members over a prolonged period of time
developing a successful worksite health promotion program - ANSWER-- EAP
- management support
- supervisory training
- employee education
- counselling
- keep program in line with workplace goals and values
- target programs to a range of health issues and to meet specific needs
- aim for high participation
- engage in thorough evaluation
- communicate program success to the stakeholders
disability management: best practices - ANSWER-- early intervention
- education (supervisors)
- Return to work case management
- integrated case management
disability management: cost to employees - ANSWER-- financial
- social
- physical
, disability management: costs to employers - ANSWER-- direct costs
- indirect/associative costs
disability management: evaluating the impact of workplace injury - ANSWER-- duration
of injury
- associated costs
- sustained return to work
- quality of life
disability management: systems approach - ANSWER-- emphasizes the work and
organizational context in disability management
- eg. the type of work and the safety record of the org
domino theory - ANSWER-- every incident results from a series of events
- removing a factor will prevent an accident
1. background
§ lack of control over the mgt function
2. personal defects
§ physical or mental problems
3. unsafe acts and conditions
4. incident
§ a series of undesired events that can cause harm
5. injury
§ the most undesired result
duty to accommodate - ANSWER-Requirement that an employer must accommodate
the employee to the point of "undue hardship"
emergency plan: contact - ANSWER-- fire plan
§ group of workers must be trained in firefighting techniques
§ four stages
1. incipient stage
2. smouldering stage
3. free burning stage
4. uncontrolled fire stage
- things to consider
§ structural design
§ barriers
§ detection and suppression
§ storage
emergency plan: postcontact - ANSWER-1. helping individuals deal with the experience
of witnessing an emergency situation
2. getting back to normal operations which may take some time
- critical incident stress debriefing
aggression - ANSWER-behaviour by an individual or individuals within or outside an
organization that is intended to physically or psychologically harm a worker and that
occurs in a work related context
barriers to return to work - ANSWER-- slowdowns in the process
§ paperwork delays
- psychological factors
- fear
- log absences
benefits of incident investigation - ANSWER--Determines direct causes
-Identifies contributing causes
-Prevents similar incidents
-Creates a permanent record
-Determines cost
-Promotes safety awareness among employees
best practices in disability management - ANSWER-- people focussed climate
- prevention focus
- early intervention
- work accommodation
bullying - ANSWER-aggressive, nonphysical behaviours perpetrated by organizational
members over a prolonged period of time
developing a successful worksite health promotion program - ANSWER-- EAP
- management support
- supervisory training
- employee education
- counselling
- keep program in line with workplace goals and values
- target programs to a range of health issues and to meet specific needs
- aim for high participation
- engage in thorough evaluation
- communicate program success to the stakeholders
disability management: best practices - ANSWER-- early intervention
- education (supervisors)
- Return to work case management
- integrated case management
disability management: cost to employees - ANSWER-- financial
- social
- physical
, disability management: costs to employers - ANSWER-- direct costs
- indirect/associative costs
disability management: evaluating the impact of workplace injury - ANSWER-- duration
of injury
- associated costs
- sustained return to work
- quality of life
disability management: systems approach - ANSWER-- emphasizes the work and
organizational context in disability management
- eg. the type of work and the safety record of the org
domino theory - ANSWER-- every incident results from a series of events
- removing a factor will prevent an accident
1. background
§ lack of control over the mgt function
2. personal defects
§ physical or mental problems
3. unsafe acts and conditions
4. incident
§ a series of undesired events that can cause harm
5. injury
§ the most undesired result
duty to accommodate - ANSWER-Requirement that an employer must accommodate
the employee to the point of "undue hardship"
emergency plan: contact - ANSWER-- fire plan
§ group of workers must be trained in firefighting techniques
§ four stages
1. incipient stage
2. smouldering stage
3. free burning stage
4. uncontrolled fire stage
- things to consider
§ structural design
§ barriers
§ detection and suppression
§ storage
emergency plan: postcontact - ANSWER-1. helping individuals deal with the experience
of witnessing an emergency situation
2. getting back to normal operations which may take some time
- critical incident stress debriefing
