HROB 2290 CHAPTER 9 UNIVERSITY OF GUELPH QUESTIONS WITH CORRECT ANSWERS
LATEST UPDATE 2025/2026
Lewin's change model includes what phases?
A. storm, reform, norm, form
B. commit, collate, communicate
C. unfreezing, moving, refreezing
D. communication, competency, consistency - Answers C. unfreezing, moving, refreezing
Which one of the following is not a distinguishing characteristic of organizational development?
A. It attempts to empower and improve problem solving or quality of work.
B. It uses behavioural science to improve organizational effectiveness.
C. It involves collecting data at the organizational or business-unit level.
D. It uses executives and managers to collect information for decision making. - Answers D. It
uses executives and managers to collect information for decision making.
In which situation is change management likely to fail?
A. The company's vision is simple.
B. The company is aiming for attainable short-term accomplishments.
C. Multiple committees make a joint diagnosis of the problem.
D. The company's performance is fairly stable. - Answers D. The company's performance is
fairly stable.
In a presentation about upcoming changes for their company, the CEO included the story of a
company that didn't make the necessary changes and went out of business. Which method did
the CEO employ to facilitate change?
A. mobilizing commitment
B. creating a guiding coalition
C. establishing a sense of urgency
D. reinforcing the new way of doing things - Answers C. establishing a sense of urgency
You are the CEO of a large supermarket chain. You have decided that your company should
switch from providing low-cost groceries and essentials to selling more expensive organic,
, locally sourced products. You hold a meeting with store managers and emphasize that you want
your company to become synonymous with healthy lifestyles and fair-trade practices. You also
create a video to explain to employees the benefits of this change and how it will influence the
company's overall philosophy. You are engaging in which step of Lewin's change process?
A. freezing
B. slowing
C. unfreezing
D. moving - Answers D. moving
A more dynamic and holistic approach to career development is emerging, with a focus on
lifelong learning, flexibility, and ______________.
A. linear promotions
B. formal learning
C. adaptability
D. informal learning - Answers C. adaptability
Which one of the following is not a career anchor?
A. technical/functional
B. security
C. autonomy and independence
D. self-reliance - Answers D. self-reliance
What is career development?
A. a series of work-related positions that help a person to grow in job skills, success, and
fulfillment
B. the lifelong series of activities that contribute to a person's career exploration, establishment,
success, and fulfillment
C. a concern or value that an individual will not give up if a choice has to be made
D. the deliberate process through which someone becomes aware of their skills, interests,
knowledge, and motivations and acquires information about opportunities in career-related
goals - Answers B. the lifelong series of activities that contribute to a person's career
exploration, establishment, success, and fulfillment
LATEST UPDATE 2025/2026
Lewin's change model includes what phases?
A. storm, reform, norm, form
B. commit, collate, communicate
C. unfreezing, moving, refreezing
D. communication, competency, consistency - Answers C. unfreezing, moving, refreezing
Which one of the following is not a distinguishing characteristic of organizational development?
A. It attempts to empower and improve problem solving or quality of work.
B. It uses behavioural science to improve organizational effectiveness.
C. It involves collecting data at the organizational or business-unit level.
D. It uses executives and managers to collect information for decision making. - Answers D. It
uses executives and managers to collect information for decision making.
In which situation is change management likely to fail?
A. The company's vision is simple.
B. The company is aiming for attainable short-term accomplishments.
C. Multiple committees make a joint diagnosis of the problem.
D. The company's performance is fairly stable. - Answers D. The company's performance is
fairly stable.
In a presentation about upcoming changes for their company, the CEO included the story of a
company that didn't make the necessary changes and went out of business. Which method did
the CEO employ to facilitate change?
A. mobilizing commitment
B. creating a guiding coalition
C. establishing a sense of urgency
D. reinforcing the new way of doing things - Answers C. establishing a sense of urgency
You are the CEO of a large supermarket chain. You have decided that your company should
switch from providing low-cost groceries and essentials to selling more expensive organic,
, locally sourced products. You hold a meeting with store managers and emphasize that you want
your company to become synonymous with healthy lifestyles and fair-trade practices. You also
create a video to explain to employees the benefits of this change and how it will influence the
company's overall philosophy. You are engaging in which step of Lewin's change process?
A. freezing
B. slowing
C. unfreezing
D. moving - Answers D. moving
A more dynamic and holistic approach to career development is emerging, with a focus on
lifelong learning, flexibility, and ______________.
A. linear promotions
B. formal learning
C. adaptability
D. informal learning - Answers C. adaptability
Which one of the following is not a career anchor?
A. technical/functional
B. security
C. autonomy and independence
D. self-reliance - Answers D. self-reliance
What is career development?
A. a series of work-related positions that help a person to grow in job skills, success, and
fulfillment
B. the lifelong series of activities that contribute to a person's career exploration, establishment,
success, and fulfillment
C. a concern or value that an individual will not give up if a choice has to be made
D. the deliberate process through which someone becomes aware of their skills, interests,
knowledge, and motivations and acquires information about opportunities in career-related
goals - Answers B. the lifelong series of activities that contribute to a person's career
exploration, establishment, success, and fulfillment
