Nurs 204 Exam 1 Questions With
Complete Solutions Rated A+
The process of Communication - SOLVED ANSWER-1. Sender (Encoder)
2. Message
3. Channel
a. Visual
b. Auditory
c. Kinesthetic (touch)
4. Receiver (Decoder)
5. Feedback
Types of Communication - SOLVED ANSWER-1. Written
2. Oral/verbal
3. Nonverbal/Body language
Written Communication (4) - SOLVED ANSWER-a. Appropriate language and
terminology
b. Correct grammar, spelling, and punctuation
c. Logical organization
d. Appropriate use and citation of resources
Oral/Verbal
What is it?
,Concept of word meaning (4) - SOLVED ANSWER-a. Spoken exchange of information,
ideas, or feelings using words
b. Concept of word meaning
1. Denotative: using a common language
2. Connotative: shared or interaction of a language influenced by feelings
a) 1&2 are important!!!!
3. Private
4. Shared
c. When choosing words consider: pace and intonation, simplicity, clarity and brevity,
timing and relevance, adaptability, credibility, and humor (when appropriate)
Nonverbal / Body language (9) - SOLVED ANSWER-a. Eye contact
b. Facial expression
c. Body movements
d. Gestures
e. Touch
f. Physical appearance (be careful with cultures)
g. Posture
h. Dressing / grooming
i. Silence; sounds
Levels of Communication - SOLVED ANSWER-1. Intrapersonal: self-talk and occurs
within individuals
2. Interpersonal: two or more people and exchanges messages
3. Group: nursing reports
, Factors influencing Communication (7) - SOLVED ANSWER-1. Developmental level
a. Children vs Adults
b. Age differences
2. Gender
a. Male vs Female
1. Males are not concerned enough with feelings
2. Females are too concerned with feelings
3. Sociocultural
a. Culture
b. Education
c. Economic level
4. Space
a. Intimate: 1.5 feet - with a patient. Personal grooming and care
b. Personal: 1.5 to 4 ft - with a patient. Talking, education
c. Social: 4-12 ft - with a group of other nurses, talking to families
d. Public: 12-beyond ft.
5. Physical, mental, emotional
a. Impacts how one communicates
6. Values
7. Environment - supports the exchange if information, ideas, or feelings
Therapeutic communication and phases (4) - SOLVED ANSWER-1. Preparatory
a. Pre-interaction with patient - record and review data - make modifications if needed
2. Orientation
Complete Solutions Rated A+
The process of Communication - SOLVED ANSWER-1. Sender (Encoder)
2. Message
3. Channel
a. Visual
b. Auditory
c. Kinesthetic (touch)
4. Receiver (Decoder)
5. Feedback
Types of Communication - SOLVED ANSWER-1. Written
2. Oral/verbal
3. Nonverbal/Body language
Written Communication (4) - SOLVED ANSWER-a. Appropriate language and
terminology
b. Correct grammar, spelling, and punctuation
c. Logical organization
d. Appropriate use and citation of resources
Oral/Verbal
What is it?
,Concept of word meaning (4) - SOLVED ANSWER-a. Spoken exchange of information,
ideas, or feelings using words
b. Concept of word meaning
1. Denotative: using a common language
2. Connotative: shared or interaction of a language influenced by feelings
a) 1&2 are important!!!!
3. Private
4. Shared
c. When choosing words consider: pace and intonation, simplicity, clarity and brevity,
timing and relevance, adaptability, credibility, and humor (when appropriate)
Nonverbal / Body language (9) - SOLVED ANSWER-a. Eye contact
b. Facial expression
c. Body movements
d. Gestures
e. Touch
f. Physical appearance (be careful with cultures)
g. Posture
h. Dressing / grooming
i. Silence; sounds
Levels of Communication - SOLVED ANSWER-1. Intrapersonal: self-talk and occurs
within individuals
2. Interpersonal: two or more people and exchanges messages
3. Group: nursing reports
, Factors influencing Communication (7) - SOLVED ANSWER-1. Developmental level
a. Children vs Adults
b. Age differences
2. Gender
a. Male vs Female
1. Males are not concerned enough with feelings
2. Females are too concerned with feelings
3. Sociocultural
a. Culture
b. Education
c. Economic level
4. Space
a. Intimate: 1.5 feet - with a patient. Personal grooming and care
b. Personal: 1.5 to 4 ft - with a patient. Talking, education
c. Social: 4-12 ft - with a group of other nurses, talking to families
d. Public: 12-beyond ft.
5. Physical, mental, emotional
a. Impacts how one communicates
6. Values
7. Environment - supports the exchange if information, ideas, or feelings
Therapeutic communication and phases (4) - SOLVED ANSWER-1. Preparatory
a. Pre-interaction with patient - record and review data - make modifications if needed
2. Orientation
