Nurs 204 Communication and
Professional Relationships Fully
Solved Exam Questions with 100%
Correct Answers
Communication - CORRECT ANSWER-Process of acting on information
Human communication - CORRECT ANSWER-Process of making sense of the world
Sharing that sense with others through verbal and non-verbal means
Includes using the senses and a variety of modes
Intent of communication - CORRECT ANSWER-To get a response
To share information, thoughts, and feelings
3 Essential Elements of Intrapersonal Communication - CORRECT ANSWER-1.
distinctive, transactional form of human communication
2. involves mutual influence between individuals
3. purpose is to manage relationships
Intrapersonal communication - CORRECT ANSWER-Communication with oneself; self-
reflection
,Thinking about our thoughts
Relationship between our thoughts and our communication with others
Ivey and Ivey Approach - CORRECT ANSWER-1. initating the session
(rapport/structuring)
2. gathering data (drawing out story, concerns, problems, issues)
3. mutual goal setting (what does the client want to happen?)
4. working (exploring alternatives, confronting incongruities and conflict)
5. terminating (generalizing and acting on new stories)
Eclectic Approach - CORRECT ANSWER-1. engagement making (building trust)
2. clear definition of the problem from the client's perspective (curious questions)
3. integration of communication skills (hearing the story)
4. identify and build on strengths (validation and prior coping)
5. possible solutions based on the client's perspective
6. plan and closure
Therapeutic communication - CORRECT ANSWER-Purposeful communication between
a student nurse/nurse and client/patient/resident that is focused on the needs of the
client
Tool used to establish a constructive, purposeful relationship between the student
nurse/nurse and client
Establishing rapport and trust
,Empathy and confidentiality
Awareness of ethics, boundaries, and limits of professional role
active listening skills - CORRECT ANSWER-silence
empathy
encouraging
paraphrasing, summarizing
questioning
empathy - CORRECT ANSWER-the ability to understand what someone else may be
feeling
to see the world through someone else's eyes
to gain accurate understanding of another person's experience and viewpoint without
imposing one's own feelings or reactions
encouraging - CORRECT ANSWER-short phrases that may help clients to continue
sharing their story
repeating some of the client's words
non-verbal actions
paraphrasing - CORRECT ANSWER-re-stating in your own words the main thoughts or
feelings expressed by the client
, concentrates on the content of what the client said via the literal restatement of key
words and phrases
summarizing - CORRECT ANSWER-longer form of paraphrasing and often includes an
emotional element
usually has a list of the main ideas and major points
questioning - CORRECT ANSWER-using a series of questions to explore a thought or
idea, or to gather information
open ended and close ended questions
why is interpersonal communication important? - CORRECT ANSWER-improves
relationships with others
improves physical and emotional health
foundation for therapeutic relationships in nursing
self - CORRECT ANSWER-total sum of who we are
self-concept - CORRECT ANSWER-subjective description of who you think you are -
the labels you use to describe yourself to others
flexible - based on situations, experiences, insights, and feedback
Professional Relationships Fully
Solved Exam Questions with 100%
Correct Answers
Communication - CORRECT ANSWER-Process of acting on information
Human communication - CORRECT ANSWER-Process of making sense of the world
Sharing that sense with others through verbal and non-verbal means
Includes using the senses and a variety of modes
Intent of communication - CORRECT ANSWER-To get a response
To share information, thoughts, and feelings
3 Essential Elements of Intrapersonal Communication - CORRECT ANSWER-1.
distinctive, transactional form of human communication
2. involves mutual influence between individuals
3. purpose is to manage relationships
Intrapersonal communication - CORRECT ANSWER-Communication with oneself; self-
reflection
,Thinking about our thoughts
Relationship between our thoughts and our communication with others
Ivey and Ivey Approach - CORRECT ANSWER-1. initating the session
(rapport/structuring)
2. gathering data (drawing out story, concerns, problems, issues)
3. mutual goal setting (what does the client want to happen?)
4. working (exploring alternatives, confronting incongruities and conflict)
5. terminating (generalizing and acting on new stories)
Eclectic Approach - CORRECT ANSWER-1. engagement making (building trust)
2. clear definition of the problem from the client's perspective (curious questions)
3. integration of communication skills (hearing the story)
4. identify and build on strengths (validation and prior coping)
5. possible solutions based on the client's perspective
6. plan and closure
Therapeutic communication - CORRECT ANSWER-Purposeful communication between
a student nurse/nurse and client/patient/resident that is focused on the needs of the
client
Tool used to establish a constructive, purposeful relationship between the student
nurse/nurse and client
Establishing rapport and trust
,Empathy and confidentiality
Awareness of ethics, boundaries, and limits of professional role
active listening skills - CORRECT ANSWER-silence
empathy
encouraging
paraphrasing, summarizing
questioning
empathy - CORRECT ANSWER-the ability to understand what someone else may be
feeling
to see the world through someone else's eyes
to gain accurate understanding of another person's experience and viewpoint without
imposing one's own feelings or reactions
encouraging - CORRECT ANSWER-short phrases that may help clients to continue
sharing their story
repeating some of the client's words
non-verbal actions
paraphrasing - CORRECT ANSWER-re-stating in your own words the main thoughts or
feelings expressed by the client
, concentrates on the content of what the client said via the literal restatement of key
words and phrases
summarizing - CORRECT ANSWER-longer form of paraphrasing and often includes an
emotional element
usually has a list of the main ideas and major points
questioning - CORRECT ANSWER-using a series of questions to explore a thought or
idea, or to gather information
open ended and close ended questions
why is interpersonal communication important? - CORRECT ANSWER-improves
relationships with others
improves physical and emotional health
foundation for therapeutic relationships in nursing
self - CORRECT ANSWER-total sum of who we are
self-concept - CORRECT ANSWER-subjective description of who you think you are -
the labels you use to describe yourself to others
flexible - based on situations, experiences, insights, and feedback
