Nursing 204 - Complete Study Guide
(Final Exam) Questions & Answers
Rated A+
Communication - SOLVED ANSWER-Communication is a *lifelong learning process*.
Nurses are often included in their patient's and families' intimate journeys from the
miracle of birth to the mystery of death. *As a nurse your aim is to communicate with
patients and families by developing meaningful and helpful relationships*
Intrapersonal communication - SOLVED ANSWER-A powerful form of communication
that is used as a professional nurse. This level of communication is also called self-talk.
People's thoughts and inner communications strongly influence perceptions, feelings,
behavior, and self-esteem.
Interpersonal communication - SOLVED ANSWER-A form of communication between a
nurse and another person occurs face-to-face or via text or other electronic formats.
It is the level most frequently used in nursing situations and lies at the heart of nursing
practice.
Small-Group communication - SOLVED ANSWER-Communication that occurs when
two or more nurses interact with two or more individuals, allowing the members to
achieve a goal through communication.
Public communication - SOLVED ANSWER-Communication directed at an audience
that is larger than a small group.
Electronic communication - SOLVED ANSWER-Use of technology to create ongoing
relationships with patients and their healthcare team.
,Communication and Interpersonal Relationships - SOLVED ANSWER-Caring
relationships formed by a nurse and those affected by the nurse's practice are at the
core of nursing. All behavior communicates, and all communication influences behavior.
Nurses demonstrate caring by being with, doing for, and promoting patient well-being.
Therapeutic Communication - SOLVED ANSWER-A type of communication that health
care providers consciously use when talking with residents in order to influence
residents or help residents to a better understanding.
- Healing relationship between the nurse and patient.
Developing Communication Skills - SOLVED ANSWER-Gaining expertise in
communication requires both an understanding of the communication process and
reflection on one's communication experiences as a nurse.
- Critical thinking attitudes and ethical standards of care, when applied correctly, lead to
clinical decisions that promote effective communication
- Critical thinking applied during any patient interaction helps to overcome perceptual
biases or stereotypes that interfere with accurately perceiving and interpreting
messages from others.
- You become more competent in the nursing process as your communication skills
develop.
The Circular Transactional Model - SOLVED ANSWER-Includes several elements: the
referent, sender and receiver, message, channels, context or environment in which the
communication process occurs, feedback, and interpersonal variables. In this model,
each person in in the communication interaction is both a speaker and a listener and
can be simultaneously sending and receiving messages.
Referent - SOLVED ANSWER-Motivates one person to communicate with another. In a
health care setting, sights, sounds, sensations, perceptions, and ideas are examples of
cues that initiate the communication process.
,Sender - SOLVED ANSWER-The person who encodes and delivers the message. The
sender puts the message into verbal and nonverbal symbols so that the receiver can
understand.
- Transactional communication involves the role of sender and receiver switching back
and forth between nurse and patient.
Receiver - SOLVED ANSWER-The person who receives and decodes the message.
Active listening is important to accurately decode and understand a message.
- The more the sender and receiver have in common and the closer the relationship,
the more likely it is that they will accurately perceive one another's meaning and
respond accordingly.
Message - SOLVED ANSWER-The message is the content of the communication. It
contains verbal and nonverbal expressions of thoughts and feelings. Effective
messages are clear, direct, timely, and in understandable language.
- Individuals with cognitive disorders or communication barriers may need assistance
such as hearing aids, interpreters, or pictures to clarify information to understand
messages that are sent and delivered.
Channels - SOLVED ANSWER-Individuals use communication channels to send and
receive messages through visual, auditory, and tactile senses.
Feedback - SOLVED ANSWER-Feedback is the message a sender receives from the
receiver. It indicates the extent to which the receiver understood the meaning of the
sender's message.
Interpersonal Variables - SOLVED ANSWER-Interpersonal variables are factors within
both the sender and receiver that influence communication. Perception provides a
uniquely personal view of reality formed by an individual's culture, expectations, and
experiences.
, Environment - SOLVED ANSWER-The setting for sender-receiver interaction. An
effective communication setting provides participants with physical and emotional
comfort and safety.
Verbal and Non-Verbal Communication - SOLVED ANSWER-*Verbal Communication*:
uses spoken or written words. Verbal language is a code that conveys specific meaning
through a combination of words. Types of verbal communication:
- *Vocabulary*
- *Denotative and Connotative Meaning*
- *Pacing*
- *Intonation (Tone)*
- *Clarity and Brevity*
- *Timing and Relevance*
*Nonverbal Communication*: Nonverbal communication includes the five senses and
everything that does not involve the spoken or written word.
- *Personal Appearance*
- *Posture and Gait*
- *Facial Expression*
- *Eye Contact*
- *Gestures*
- *Sounds*
- *Territoriality and Personal Space*
- *Metacommunication*
Zones of Personal Space - SOLVED ANSWER-- Intimate Zone (0-18 inches)
- Personal Zone (18 inches to 40 inches)
- Social Zone (4 to 12 feet)
(Final Exam) Questions & Answers
Rated A+
Communication - SOLVED ANSWER-Communication is a *lifelong learning process*.
Nurses are often included in their patient's and families' intimate journeys from the
miracle of birth to the mystery of death. *As a nurse your aim is to communicate with
patients and families by developing meaningful and helpful relationships*
Intrapersonal communication - SOLVED ANSWER-A powerful form of communication
that is used as a professional nurse. This level of communication is also called self-talk.
People's thoughts and inner communications strongly influence perceptions, feelings,
behavior, and self-esteem.
Interpersonal communication - SOLVED ANSWER-A form of communication between a
nurse and another person occurs face-to-face or via text or other electronic formats.
It is the level most frequently used in nursing situations and lies at the heart of nursing
practice.
Small-Group communication - SOLVED ANSWER-Communication that occurs when
two or more nurses interact with two or more individuals, allowing the members to
achieve a goal through communication.
Public communication - SOLVED ANSWER-Communication directed at an audience
that is larger than a small group.
Electronic communication - SOLVED ANSWER-Use of technology to create ongoing
relationships with patients and their healthcare team.
,Communication and Interpersonal Relationships - SOLVED ANSWER-Caring
relationships formed by a nurse and those affected by the nurse's practice are at the
core of nursing. All behavior communicates, and all communication influences behavior.
Nurses demonstrate caring by being with, doing for, and promoting patient well-being.
Therapeutic Communication - SOLVED ANSWER-A type of communication that health
care providers consciously use when talking with residents in order to influence
residents or help residents to a better understanding.
- Healing relationship between the nurse and patient.
Developing Communication Skills - SOLVED ANSWER-Gaining expertise in
communication requires both an understanding of the communication process and
reflection on one's communication experiences as a nurse.
- Critical thinking attitudes and ethical standards of care, when applied correctly, lead to
clinical decisions that promote effective communication
- Critical thinking applied during any patient interaction helps to overcome perceptual
biases or stereotypes that interfere with accurately perceiving and interpreting
messages from others.
- You become more competent in the nursing process as your communication skills
develop.
The Circular Transactional Model - SOLVED ANSWER-Includes several elements: the
referent, sender and receiver, message, channels, context or environment in which the
communication process occurs, feedback, and interpersonal variables. In this model,
each person in in the communication interaction is both a speaker and a listener and
can be simultaneously sending and receiving messages.
Referent - SOLVED ANSWER-Motivates one person to communicate with another. In a
health care setting, sights, sounds, sensations, perceptions, and ideas are examples of
cues that initiate the communication process.
,Sender - SOLVED ANSWER-The person who encodes and delivers the message. The
sender puts the message into verbal and nonverbal symbols so that the receiver can
understand.
- Transactional communication involves the role of sender and receiver switching back
and forth between nurse and patient.
Receiver - SOLVED ANSWER-The person who receives and decodes the message.
Active listening is important to accurately decode and understand a message.
- The more the sender and receiver have in common and the closer the relationship,
the more likely it is that they will accurately perceive one another's meaning and
respond accordingly.
Message - SOLVED ANSWER-The message is the content of the communication. It
contains verbal and nonverbal expressions of thoughts and feelings. Effective
messages are clear, direct, timely, and in understandable language.
- Individuals with cognitive disorders or communication barriers may need assistance
such as hearing aids, interpreters, or pictures to clarify information to understand
messages that are sent and delivered.
Channels - SOLVED ANSWER-Individuals use communication channels to send and
receive messages through visual, auditory, and tactile senses.
Feedback - SOLVED ANSWER-Feedback is the message a sender receives from the
receiver. It indicates the extent to which the receiver understood the meaning of the
sender's message.
Interpersonal Variables - SOLVED ANSWER-Interpersonal variables are factors within
both the sender and receiver that influence communication. Perception provides a
uniquely personal view of reality formed by an individual's culture, expectations, and
experiences.
, Environment - SOLVED ANSWER-The setting for sender-receiver interaction. An
effective communication setting provides participants with physical and emotional
comfort and safety.
Verbal and Non-Verbal Communication - SOLVED ANSWER-*Verbal Communication*:
uses spoken or written words. Verbal language is a code that conveys specific meaning
through a combination of words. Types of verbal communication:
- *Vocabulary*
- *Denotative and Connotative Meaning*
- *Pacing*
- *Intonation (Tone)*
- *Clarity and Brevity*
- *Timing and Relevance*
*Nonverbal Communication*: Nonverbal communication includes the five senses and
everything that does not involve the spoken or written word.
- *Personal Appearance*
- *Posture and Gait*
- *Facial Expression*
- *Eye Contact*
- *Gestures*
- *Sounds*
- *Territoriality and Personal Space*
- *Metacommunication*
Zones of Personal Space - SOLVED ANSWER-- Intimate Zone (0-18 inches)
- Personal Zone (18 inches to 40 inches)
- Social Zone (4 to 12 feet)
