Nursing 204 Exam 1 Questions With
Actual Solutions Scored A+
intrapersonal communication - SOLVED ANSWER-occurs in the form of a persons inner
thoughts and beliefs, colored by feelings
receiver - SOLVED ANSWER-Recipient of the message; decodes a senders message
symmetric role relationships - SOLVED ANSWER-equal relationships
complementary role relationships - SOLVED ANSWER-typically operate with one
person holding a higher position than the other in the communication process (nurse
tries to help client reach goal)
therapeutic communication - SOLVED ANSWER-a dynamic interactive process
consisting of words and actions, and entered into by a clinician and client for the
purpose of achieving identified health-related goals
verbal communication - SOLVED ANSWER-Refers to language communication; words
are the most consciously used form of communication; should be clear, complete,
concrete and easily understandable
nonverbal communication - SOLVED ANSWER-Refers to physical expression, and
behaviors not expressed in words; kinesics, proxemics, paralanguage, and anatomical
physical response
interpersonal communication - SOLVED ANSWER-Reciprocal, dynamic process,
concerned with transmission of information
, linear model - SOLVED ANSWER-simplest communication model consisting of sender,
message, receiver and context
sender - SOLVED ANSWER-the source; encodes the message; Has to do a lot of work
message - SOLVED ANSWER-Consists of transmitted verbal or nonverbal expression
of thoughts and feelings
metacommunication - SOLVED ANSWER-Refers to how nonverbal cues are used to
enhance, negate the meaning of words
focused questions - SOLVED ANSWER-Require a specific short response rather than a
yes or no answer
closed ended questions - SOLVED ANSWER-Require a yes or no or single phrase
response; Used in emergency situations when the goal is to obtain info quickly
empathetic listening - SOLVED ANSWER-referred to as active listening, the goal of
which is shared understanding and a positive health care experience
inference - SOLVED ANSWER-an educated guess about the meaning of an observed
behavior or statement; validate it with the client
data cues - SOLVED ANSWER-small pieces of data that would not reveal much when
taken by themselves; hesitancy, anger, or nervousness about a certain topic or
switching topics are date cues, needing fuller explanations
minimal cues - SOLVED ANSWER-brief, encouraging phrases and nonverbal prompts,
which communicate interest; Promote client comfort in sharing intimate information
Actual Solutions Scored A+
intrapersonal communication - SOLVED ANSWER-occurs in the form of a persons inner
thoughts and beliefs, colored by feelings
receiver - SOLVED ANSWER-Recipient of the message; decodes a senders message
symmetric role relationships - SOLVED ANSWER-equal relationships
complementary role relationships - SOLVED ANSWER-typically operate with one
person holding a higher position than the other in the communication process (nurse
tries to help client reach goal)
therapeutic communication - SOLVED ANSWER-a dynamic interactive process
consisting of words and actions, and entered into by a clinician and client for the
purpose of achieving identified health-related goals
verbal communication - SOLVED ANSWER-Refers to language communication; words
are the most consciously used form of communication; should be clear, complete,
concrete and easily understandable
nonverbal communication - SOLVED ANSWER-Refers to physical expression, and
behaviors not expressed in words; kinesics, proxemics, paralanguage, and anatomical
physical response
interpersonal communication - SOLVED ANSWER-Reciprocal, dynamic process,
concerned with transmission of information
, linear model - SOLVED ANSWER-simplest communication model consisting of sender,
message, receiver and context
sender - SOLVED ANSWER-the source; encodes the message; Has to do a lot of work
message - SOLVED ANSWER-Consists of transmitted verbal or nonverbal expression
of thoughts and feelings
metacommunication - SOLVED ANSWER-Refers to how nonverbal cues are used to
enhance, negate the meaning of words
focused questions - SOLVED ANSWER-Require a specific short response rather than a
yes or no answer
closed ended questions - SOLVED ANSWER-Require a yes or no or single phrase
response; Used in emergency situations when the goal is to obtain info quickly
empathetic listening - SOLVED ANSWER-referred to as active listening, the goal of
which is shared understanding and a positive health care experience
inference - SOLVED ANSWER-an educated guess about the meaning of an observed
behavior or statement; validate it with the client
data cues - SOLVED ANSWER-small pieces of data that would not reveal much when
taken by themselves; hesitancy, anger, or nervousness about a certain topic or
switching topics are date cues, needing fuller explanations
minimal cues - SOLVED ANSWER-brief, encouraging phrases and nonverbal prompts,
which communicate interest; Promote client comfort in sharing intimate information
