CHAA Study Guide Pre-Test.
Under Title III of the Americans with Disabilities Act, hospitals are required to: - CORRECT ANSWER
Provide resources to eliminate barriers in communication.
What is not important when initiating a patient satisfaction survey? - CORRECT ANSWER What data
measures are needed to care for patient.
Which is not a purpose of any quality improvement program? - CORRECT ANSWER Blame someone for
the mistake
Which of the following is not a patient satisfaction survey? - CORRECT ANSWER CMS survey
Communication is: - CORRECT ANSWER Exchanging information with the patient
Which is not a KPI in Patient Access? - CORRECT ANSWER CLABSI rate
HEAT stands for: - CORRECT ANSWER Hear them out, empathize with the customer, apologize, take
responsibility for actions
All of the following are ways we communicate, except: (Body language, eating, talking, facial
expressions) - CORRECT ANSWER Eating
What are the three steps to communication? - CORRECT ANSWER Encoding, Transmission, Decoding
Compassion and respect can be demonstrated in all of the following ways, except: (smiling, making eye
contact, calling the patient "dear", greeting the patient - CORRECT ANSWER Calling the patient "dear"
What is the CMS rule that states that an inpatient stay must cross two midnights to be paid for under
Medicare Part A? - CORRECT ANSWER Medicare Two-Midnight Rule
,Which program is responsible for protecting the integrity of the Hospital and Human Services (HHS)
program by detecting an preventing fraud? - CORRECT ANSWER OIG
An effective compliance level has a minimum of how many levels? - CORRECT ANSWER 7
All of the following are part of an effective compliance program except: (performing internal audits,
creating standards of privacy, establishing standards/procedures/policies) - CORRECT ANSWER Creating
standards of privacy
EMTALA is a regulation which protects patient from what? - CORRECT ANSWER Not being treated in an
emergency due to lack of ability to pay
All of the following are examples of PHI except: (Patient names, computer IP addresses, financial
assistance brochure) - CORRECT ANSWER Financial Assistance Brochure
Meaningful Use is an incentive program to: - CORRECT ANSWER Increase the adoption of qualified
electronic health records
This document is provided to Medicare beneficiaries who are admitted as outpatients receiving
observation status that they may have a co-payment and co-insurance - CORRECT ANSWER MOON
All of the following are examples of fraud and abuse, except: (Billing for services not rendered,
unbundling, unknowingly billing for services at a higher complexity) - CORRECT ANSWER Unknowingly
billing for services at a higher complexity
Which government healthcare program is provided for surviving spouses of veterans killed in the line of
duty? - CORRECT ANSWER CHAMPVA
Tricare provides healthcare to all of the following, except: (Uniformed service members and families,
survivors, civilians working in a military treatment facility, medal of honor recipients) - CORRECT
ANSWER Civilians working in a military treatment facility
, When a veteran's local VA healthcare center cannot provide service in a timely manner, this program
allows the veteran to seek care from the community. - CORRECT ANSWER Veterans Choice
Medicare is not considered primary payer in all of the scenarios below, except: (Medicare patient has
ESRD and is in their 60 month of dialysis, Medicare patient is over 65 and carries a GHP through their
current employer with over 300 employees, Medicare patient was in an auto accident and has liability
insurance) - CORRECT ANSWER Medicare patient has ESRD and is in their 60 month of dialysis
The MSP requires that we ask pertinent questions to determine what? - CORRECT ANSWER If there are
other sources of payment primary to Medicare
What is the form given to Medicare beneficiaries informing them of potential non-coverage of out-
patient services? - CORRECT ANSWER ABN
Which of the following is a reason that organizations seek Joint Commission accreditation? - CORRECT
ANSWER It enhances community confidence in the quality and safety of care
The important message from Medicare (IMM) informs the patient of the following, except: (Their rights
as hospital patients, that if this inpatient stay is deemed experimental they will be responsible,
instructions on what to do if they feel they are being discharged too soon) - CORRECT ANSWER That if
this inpatient stay is deemed experimental they will be responsible
Method used to determine financial eligibility for Medicaid, CHIP, and Marketplace cost sharing is called
- CORRECT ANSWER MAGI
What is the name of the program also known as Obamacare? - CORRECT ANSWER PPACA
Name of the statute created to ensure all people have access to emergency treatment regardless of
their ability to pay. - CORRECT ANSWER EMTALA
What is the tracking code for patients admitted as inpatients to the hospital but do not meet the
criteria? - CORRECT ANSWER Condition Code 44
Under Title III of the Americans with Disabilities Act, hospitals are required to: - CORRECT ANSWER
Provide resources to eliminate barriers in communication.
What is not important when initiating a patient satisfaction survey? - CORRECT ANSWER What data
measures are needed to care for patient.
Which is not a purpose of any quality improvement program? - CORRECT ANSWER Blame someone for
the mistake
Which of the following is not a patient satisfaction survey? - CORRECT ANSWER CMS survey
Communication is: - CORRECT ANSWER Exchanging information with the patient
Which is not a KPI in Patient Access? - CORRECT ANSWER CLABSI rate
HEAT stands for: - CORRECT ANSWER Hear them out, empathize with the customer, apologize, take
responsibility for actions
All of the following are ways we communicate, except: (Body language, eating, talking, facial
expressions) - CORRECT ANSWER Eating
What are the three steps to communication? - CORRECT ANSWER Encoding, Transmission, Decoding
Compassion and respect can be demonstrated in all of the following ways, except: (smiling, making eye
contact, calling the patient "dear", greeting the patient - CORRECT ANSWER Calling the patient "dear"
What is the CMS rule that states that an inpatient stay must cross two midnights to be paid for under
Medicare Part A? - CORRECT ANSWER Medicare Two-Midnight Rule
,Which program is responsible for protecting the integrity of the Hospital and Human Services (HHS)
program by detecting an preventing fraud? - CORRECT ANSWER OIG
An effective compliance level has a minimum of how many levels? - CORRECT ANSWER 7
All of the following are part of an effective compliance program except: (performing internal audits,
creating standards of privacy, establishing standards/procedures/policies) - CORRECT ANSWER Creating
standards of privacy
EMTALA is a regulation which protects patient from what? - CORRECT ANSWER Not being treated in an
emergency due to lack of ability to pay
All of the following are examples of PHI except: (Patient names, computer IP addresses, financial
assistance brochure) - CORRECT ANSWER Financial Assistance Brochure
Meaningful Use is an incentive program to: - CORRECT ANSWER Increase the adoption of qualified
electronic health records
This document is provided to Medicare beneficiaries who are admitted as outpatients receiving
observation status that they may have a co-payment and co-insurance - CORRECT ANSWER MOON
All of the following are examples of fraud and abuse, except: (Billing for services not rendered,
unbundling, unknowingly billing for services at a higher complexity) - CORRECT ANSWER Unknowingly
billing for services at a higher complexity
Which government healthcare program is provided for surviving spouses of veterans killed in the line of
duty? - CORRECT ANSWER CHAMPVA
Tricare provides healthcare to all of the following, except: (Uniformed service members and families,
survivors, civilians working in a military treatment facility, medal of honor recipients) - CORRECT
ANSWER Civilians working in a military treatment facility
, When a veteran's local VA healthcare center cannot provide service in a timely manner, this program
allows the veteran to seek care from the community. - CORRECT ANSWER Veterans Choice
Medicare is not considered primary payer in all of the scenarios below, except: (Medicare patient has
ESRD and is in their 60 month of dialysis, Medicare patient is over 65 and carries a GHP through their
current employer with over 300 employees, Medicare patient was in an auto accident and has liability
insurance) - CORRECT ANSWER Medicare patient has ESRD and is in their 60 month of dialysis
The MSP requires that we ask pertinent questions to determine what? - CORRECT ANSWER If there are
other sources of payment primary to Medicare
What is the form given to Medicare beneficiaries informing them of potential non-coverage of out-
patient services? - CORRECT ANSWER ABN
Which of the following is a reason that organizations seek Joint Commission accreditation? - CORRECT
ANSWER It enhances community confidence in the quality and safety of care
The important message from Medicare (IMM) informs the patient of the following, except: (Their rights
as hospital patients, that if this inpatient stay is deemed experimental they will be responsible,
instructions on what to do if they feel they are being discharged too soon) - CORRECT ANSWER That if
this inpatient stay is deemed experimental they will be responsible
Method used to determine financial eligibility for Medicaid, CHIP, and Marketplace cost sharing is called
- CORRECT ANSWER MAGI
What is the name of the program also known as Obamacare? - CORRECT ANSWER PPACA
Name of the statute created to ensure all people have access to emergency treatment regardless of
their ability to pay. - CORRECT ANSWER EMTALA
What is the tracking code for patients admitted as inpatients to the hospital but do not meet the
criteria? - CORRECT ANSWER Condition Code 44
