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Workplace Readiness Skills- 2 Exam
Questions and Answers 100% Pass
Computer Applications - ✔✔A subclass of computer software that employs capabilities of computer
directly to a task that the user wishes to preform.
Conflict Resolution - ✔✔Negotiates diplomatic solutions to interpersonal and workplace issues
Creativity and Resourcefulness - ✔✔Contributes new ideas and works with initiative.
Critical thinking and problem solving skill - ✔✔Analyzes and resolves problems that arise in completing
assigned tasks
Customer Service - ✔✔Identifies and addresses the needs of all customers, providing helpful, courteous
and knowledgeable, service. Uses appropriate interpersonal skills in dealing with difficult customers.
Diplomatic - ✔✔skilled in dealing with sensitive matters or people, tactful, sensitive to others irregardless
of one's own opinions or beliefs.
File Management - ✔✔Organizing, sorting and categorizing files in a way that anyone could be able to
locate a specific file quickly.
Health and safety skill - ✔✔Follows safety guidelines and manages personal health.
Information Technology - ✔✔Uses computers for business-related tasks, file-management techniques,
and learn and use different software/programs effectively.
X
Emily Charlene
Lead Athor
©All Rights Reserved, 2025
Workplace Readiness Skills- 2 Exam
Questions and Answers 100% Pass
Computer Applications - ✔✔A subclass of computer software that employs capabilities of computer
directly to a task that the user wishes to preform.
Conflict Resolution - ✔✔Negotiates diplomatic solutions to interpersonal and workplace issues
Creativity and Resourcefulness - ✔✔Contributes new ideas and works with initiative.
Critical thinking and problem solving skill - ✔✔Analyzes and resolves problems that arise in completing
assigned tasks
Customer Service - ✔✔Identifies and addresses the needs of all customers, providing helpful, courteous
and knowledgeable, service. Uses appropriate interpersonal skills in dealing with difficult customers.
Diplomatic - ✔✔skilled in dealing with sensitive matters or people, tactful, sensitive to others irregardless
of one's own opinions or beliefs.
File Management - ✔✔Organizing, sorting and categorizing files in a way that anyone could be able to
locate a specific file quickly.
Health and safety skill - ✔✔Follows safety guidelines and manages personal health.
Information Technology - ✔✔Uses computers for business-related tasks, file-management techniques,
and learn and use different software/programs effectively.
X
Emily Charlene
Lead Athor
©All Rights Reserved, 2025
