QUESTIONS AND CORRECT DETAILED ANSWERS
WITH RATIONALES (VERIFIED ANSWERS)
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Terms in this set (56)
The amount a cardholder Minimum payment.
is required to pay each
month is the:
a. Late fee.
b. Annual fee.
c. Grace period.
d. Minimum payment.
,An example of pacing is Matches the member's energy level
when a counselor:
a. wears the same type of
clothing as the member.
b. matches the member's
tone.
c. matches the member's
energy level.
d. agrees with everything
the member says.
Financial counselors who presenting information to a member in a manner that
don't use what they know might not be the best way to communicate
about hemispheric
thinking may fall into the
trap of:
a. Assuming the member
will succeed if they work
with the counsellor
b. Asking too many
questions
c. Telling the member
what they should do
d. Presenting information
to a member in a manner
that might not be the best
way to communicate
, A good action pan a list of steps and timeline for the member to
includes: complete
a. the counselor
completing a budget and
giving it to the member
b. a list of steps and
timeline for the member to
complete
c. a list of family members
to contact
d. the counselor making
creditor calls
How many steps are in the 4
change process?
a. 3
b. 4
c. 5
d. 6
Identification and Race/ethnicity information
employment information
includes all EXCEPT
a. Name
b. Date of birth
c. Spouse's name
d. Race/ethnicity
information