1
WGU C954 INFORMATION TECHNOLOGY
MANAGEMENT OA 2026/2027 Complete
Objective Assessment | Actual Questions &
Verified Answers | IT Leadership & Strategy
Exam | Pass Guarantee
Section 1: IT Governance & Strategy Alignment (COBIT, ITIL, Balanced Scorecard)
Q1: The primary purpose of the COBIT framework is to:
A. Provide specific technical standards for network configuration.
B. Bridge the gap between business requirements and technical IT controls.
C. Replace all other IT management frameworks.
D. Define software development coding standards.
Answer: B
Verified Rationale: COBIT is a governance framework that aligns IT goals with business
objectives by providing a bridge between business requirements and IT control implementation.
Q2: Which ITIL practice is primarily responsible for ensuring that services deliver agreed-upon
availability levels?
A. Service Level Management
B. Availability Management
C. Capacity Management
D. IT Asset Management
Answer: B
Verified Rationale: Availability Management focuses on ensuring IT services are available at the
levels agreed upon in SLAs.
Q3: In the IT balanced scorecard, which perspective measures end-user satisfaction with IT
services?
A. Financial perspective
B. Customer perspective
C. Internal process perspective
D. Learning and growth perspective
,2
Answer: B
Verified Rationale: The customer perspective evaluates how IT services are perceived by end-
users and stakeholders.
Q4: Which COBIT domain addresses the identification of IT solutions and their integration into
business processes?
A. Align, Plan, and Organize (APO)
B. Build, Acquire, and Implement (BAI)
C. Deliver, Service, and Support (DSS)
D. Monitor, Evaluate, and Assess (MEA)
Answer: B
Verified Rationale: BAI focuses on the lifecycle of IT solutions from identification through
implementation.
Q5: When aligning IT strategy to business strategy, which tool is MOST effective for visualizing
cause-and-effect relationships across objectives?
A. SWOT analysis
B. Strategy map
C. Gantt chart
D. PERT diagram
Answer: B
Verified Rationale: A strategy map visually links strategic objectives across balanced-scorecard
perspectives.
Q6: Which ITIL guiding principle recommends “working in a holistic way” to avoid local
optimization?
A. Focus on value
B. Think and work holistically
C. Keep it simple and practical
D. Optimize and automate
Answer: B
Verified Rationale: This principle ensures that changes consider the entire service ecosystem
rather than isolated components.
Q7: Under COBIT, the “Governance Objective” that ensures optimization of IT asset utilization
is:
A. Managed Availability & Capacity
B. Managed Budget
C. Managed Investment
D. Managed Risk
, 3
Answer: C
Verified Rationale: Managed Investment ensures IT assets are used optimally to deliver value.
Q8: A CIO wants to measure whether IT projects are contributing to revenue growth. Which
balanced-scorecard perspective should she examine?
A. Customer
B. Financial
C. Internal process
D. Learning & growth
Answer: B
Verified Rationale: The financial perspective tracks monetary outcomes such as revenue growth
attributable to IT.
Q9: Which ITIL value-chain activity transforms demand into services?
A. Plan
B. Improve
C. Engage
D. Design & Transition
Answer: D
Verified Rationale: Design & Transition converts requirements and demand into live services.
Q10: The COBIT maturity model is used primarily to:
A. Certify vendors
B. Benchmark process capability levels
C. Set network latency thresholds
D. Define encryption key lengths
Answer: B
Verified Rationale: It provides a scale from 0–5 to assess and benchmark process maturity.
Q11: Which document is the PRIMARY output of the ITIL “Service Strategy” stage?
A. Service Design Package
B. Service Charter
C. Service Level Agreement
D. Work Instruction
Answer: B
Verified Rationale: The Service Charter authorizes budget and resources for a new service.
Q12: A firm adopts the balanced scorecard and sets a strategic objective “Reduce average
incident resolution time by 20 %.” In which perspective does this objective belong?
A. Financial
B. Customer
WGU C954 INFORMATION TECHNOLOGY
MANAGEMENT OA 2026/2027 Complete
Objective Assessment | Actual Questions &
Verified Answers | IT Leadership & Strategy
Exam | Pass Guarantee
Section 1: IT Governance & Strategy Alignment (COBIT, ITIL, Balanced Scorecard)
Q1: The primary purpose of the COBIT framework is to:
A. Provide specific technical standards for network configuration.
B. Bridge the gap between business requirements and technical IT controls.
C. Replace all other IT management frameworks.
D. Define software development coding standards.
Answer: B
Verified Rationale: COBIT is a governance framework that aligns IT goals with business
objectives by providing a bridge between business requirements and IT control implementation.
Q2: Which ITIL practice is primarily responsible for ensuring that services deliver agreed-upon
availability levels?
A. Service Level Management
B. Availability Management
C. Capacity Management
D. IT Asset Management
Answer: B
Verified Rationale: Availability Management focuses on ensuring IT services are available at the
levels agreed upon in SLAs.
Q3: In the IT balanced scorecard, which perspective measures end-user satisfaction with IT
services?
A. Financial perspective
B. Customer perspective
C. Internal process perspective
D. Learning and growth perspective
,2
Answer: B
Verified Rationale: The customer perspective evaluates how IT services are perceived by end-
users and stakeholders.
Q4: Which COBIT domain addresses the identification of IT solutions and their integration into
business processes?
A. Align, Plan, and Organize (APO)
B. Build, Acquire, and Implement (BAI)
C. Deliver, Service, and Support (DSS)
D. Monitor, Evaluate, and Assess (MEA)
Answer: B
Verified Rationale: BAI focuses on the lifecycle of IT solutions from identification through
implementation.
Q5: When aligning IT strategy to business strategy, which tool is MOST effective for visualizing
cause-and-effect relationships across objectives?
A. SWOT analysis
B. Strategy map
C. Gantt chart
D. PERT diagram
Answer: B
Verified Rationale: A strategy map visually links strategic objectives across balanced-scorecard
perspectives.
Q6: Which ITIL guiding principle recommends “working in a holistic way” to avoid local
optimization?
A. Focus on value
B. Think and work holistically
C. Keep it simple and practical
D. Optimize and automate
Answer: B
Verified Rationale: This principle ensures that changes consider the entire service ecosystem
rather than isolated components.
Q7: Under COBIT, the “Governance Objective” that ensures optimization of IT asset utilization
is:
A. Managed Availability & Capacity
B. Managed Budget
C. Managed Investment
D. Managed Risk
, 3
Answer: C
Verified Rationale: Managed Investment ensures IT assets are used optimally to deliver value.
Q8: A CIO wants to measure whether IT projects are contributing to revenue growth. Which
balanced-scorecard perspective should she examine?
A. Customer
B. Financial
C. Internal process
D. Learning & growth
Answer: B
Verified Rationale: The financial perspective tracks monetary outcomes such as revenue growth
attributable to IT.
Q9: Which ITIL value-chain activity transforms demand into services?
A. Plan
B. Improve
C. Engage
D. Design & Transition
Answer: D
Verified Rationale: Design & Transition converts requirements and demand into live services.
Q10: The COBIT maturity model is used primarily to:
A. Certify vendors
B. Benchmark process capability levels
C. Set network latency thresholds
D. Define encryption key lengths
Answer: B
Verified Rationale: It provides a scale from 0–5 to assess and benchmark process maturity.
Q11: Which document is the PRIMARY output of the ITIL “Service Strategy” stage?
A. Service Design Package
B. Service Charter
C. Service Level Agreement
D. Work Instruction
Answer: B
Verified Rationale: The Service Charter authorizes budget and resources for a new service.
Q12: A firm adopts the balanced scorecard and sets a strategic objective “Reduce average
incident resolution time by 20 %.” In which perspective does this objective belong?
A. Financial
B. Customer
