Thanatology 6.1 SG Test Questions with complete Solutions Rated 100%

Thanatology 6.1 SG Test Questions with complete Solutions Rated 100% 1. What is the result of offering the family false reassurance at the time of a funeral? - Answers you distance yourself from the family - can cause them to wonder if you really understand what they are going through 2. What are some elements of position that can be destructive to communication? - Answers barriers (desk/table) are between self & others; you choose to sit in dominant position 3. Give an example of how our culture discourages emotions at the time of a funeral. - Answers someone saying "They (the decedent" wouldn't want to see you cry." Crying is seen as a sign of weakness 4. If a person is speaking too quickly for families, what does this indicate to the family? - Answers indicates impatience 5. In what ways can a funeral director distance him/herself emotional from the family? - Answers remaining on-task throughout the arrangement conference 6. What are some positive aspects of communicating a level of energy? - Answers maintains alertness 7. The communication skill in which you restate the person's basic message in similar, but fewer words - Answers paraphrasing 8. What term is used to describe the ability to perceive another's experience and communicate that perception back to the person? - Answers empathy 9. What term is used to describe the ability to communicate a sincere belief that everyone possesses the inherent capacity and right to choose alternatives and make decisions? - Answers respect 10. How does the lesson define Warmth and Caring? - Answers the ability to be considerate and friendly as demonstrated by both verbal and nonverbal behaviors 11. Another word that describes Genuineness. - Answers sincerity 12. List the three levels of communication as discussed in the lesson. - Answers exchange of information and exchange of emotion; exchange of meaning 13. What is the desired outcome of paraphrasing? - Answers quickly clearing up confusion 14. Define Clarifying. - Answers the process of bringing vague content in the interaction in to clearer focus or understanding 15. The level of communication which occurs when a funeral director makes a personal connection to the family - Answers exchange of emotion 16. The level of communication which occurs when a funeral director and the family teach each other what is needed to make a meaningful funeral - Answers exchange of meaning 17. The communication skill in which you ask for feedback about the accuracy of your listening - Answers perception checking 18. List the 9 communication skills as described in the lesson. - Answers attending/listening; paraphrasing; clarifying; perception checking; leading; questioning; reflected feelings; informing; summarizing 19. Define the communication skill of leading. - Answers directing or guiding 20. The communication skill being used when a funeral director physically communicates interest or gives attention to the person - Answers attending/listening 21. Describe the communication skill of indirect leading. - Answers general in nature and allows the person to explore his/her own ideas and sense of direction 22. Another name for Listening as a communication skill - Answers attending 23. What type of information is desired if you utilize direct leading as a communication skill? - Answers specific info