Test Bank
Part 1 Human Resources Management in Perspective: Environment and Legal Issues
The_ HRM Function/Environment
1. Case The_ New Director of Human Resources 1
2. Case The_ Human Resource Function of Harrison Brothers 5
3. Exercise Human Resource Challenges During Mergers 9
4. Exercise Scanning the_ Contemporary Work Environment: Shifting Demographics 11
5. Exercise Evaluating the_ Financial Impact of Human Resource Management Activities: Reducing
Turnover Costs 15
Diversity Issues
6. Case Managing Diversity: Johnson Chemical International 19
7. Incident Too Much Diversity? 24
8. Incident The_ Cultural Diversity Training Program 26
The_ Legal and Regulatory Environment
9. Case The_ Storage Room Massage: A Case of Sexual Harassment? 29
10. Case Analyzing Promotion Data: Applying the_ 80% Rule 34
11. Case Blowing the_ Whistle: Accounting Practices at Glenfair Electronics 38
12. Case LGA Industries: Employing Undocumented Immigrants 41
13. Exercise The_ Older Worker Questionnaire 45
14. Exercise Is This Unlawful Discrimination? 49
15. Exercise What Is Sexual Harassment? 58
16. Exercise Understanding the_ Americans with Disabilities Act 60
17. Exercise Group Debate Project 63
18. Incident Giving Up Seniority to Accommodate a Disabled Colleague 67
19. Incident “Beautyism” in the_ Workplace 69
20. Incident Sexual Orientation Incidents: Bootstrapping Discrimination 71
21. Skill Builder Data Analysis for Affirmative Action Plans 75
,Part 2 Meeting Human Resource Requirements: Job Analysis/Design,
Planning, Recruitment, and Selection
Job Analysis/Planning/Outsourcing/Mergers/Layoffs
22. Case Employee Layoffs at St. Mary’s Hospital 83
23. Case Strategic Human Resource Management 87
24. Case The_ Bank Merger 90
25. Case Outsourcing Jobs 94
26. Case The_ Alternative Work Schedule 96
27. Exercise Which Employee Should Be Terminated? 98
28. Exercise Outsourcing Human Resource Management Functions 100
29. Exercise Job Analysis: Writing Job Descriptions 103
30. Exercise Work and Family Issues 105
31. Skill Builder Human Resource Forecasting Assignment 109
32. Skill Builder Phased Retirement Options 115
Recruiting and Selection
33. Case Recruiting Recreational Vehicle Surveyors 117
34. Case Recruiting and Selecting High-Level Managers Through the_ Internet 120
35. Case Recruiting and Selecting Low-Level Managers Among Seniors 122
36. Case Selecting Patient Escorts 125
37. Case A Solution for Adverse Impact 129
38. Exercise Evaluating the_ Recruiting Function 132
39. Exercise Selection Decisions 136
40. Exercise Selection Interview Role Play 138
41. Exercise Which Selection Procedure Is Most Effective? 140
42. Incident The_ Ethical Selection Dilemma at Integrity Motors 142
43. Incident The_ Exit Interviews and Employee Retention 144
44. Incident Nepotism 146
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,45. Skill Builder Evaluating Job Application Forms 149
46. Skill Builder Staffing for a Telecommuting Job 151
47. Skill Builder Test/Interview Validation 155
Part 3 Developing Effectiveness in Human Resources: Training,
Career Development, and Performance Appraisal
Orientation/Training/Career Development
48. Case Career Development at Electronic Applications 157
49. Case The_ Safety Training Program 160
50. Case The_ Mentoring Problem at Walnut Insurance 162
51. Case Management Development: The_ I-MBA Request 164
52. Exercise Design and Evaluation of Training Programs 167
53. Exercise On-the_ -Job Training 172
54. Incident The_ Orientation Problem 173
55. Skill Builder Identifying Training Needs Through Task Analysis 176
Performance Appraisal
56. Case The_ Self Appraisal Problem 177
57. Case Mills Paper Company: Performance Management or Age Discrimination 179
58. Exercise EvalSim—A Performance Evaluation Exercise 182
59. Exercise Performance Appraisal Interview Role Play 186
60. Exercise Which Performance Appraisal Format Is Most Effective? 191
61. Exercise Ethical Performance Appraisal Issues 193
Part 4 Implementing Compensation and Security: Compensation,
Incentives, Benefits, and Safety and Health
Compensation
62. Case The_ Overpaid Bank Tellers 197
3
, 63. Case Rewarding Volunteers 201
64. Case Evaluating Nontraditional Incentive Systems: Howe 2 Ski Stores 204
65. Exercise Allocating Merit Raises 209
66. Exercise WageSim—A Compensation Administration Exercise 212
67. Exercise Ethical and Practical Compensation Dilemmas 217
68. Exercise Pay Inversion: Is it Practical and Ethical? 224
69. Incident Merit Increases 231
70. Skill Builder Applying the_ FLSA—Is This Job Exempt? 234
71. Skill Builder Developing a Wage Structure 236
Benefits
72. Case Managing Nonmonetary Compensation 238
73. Case Controlling Employee Benefit Costs 242
74. Exercise Flexible Benefits Plan Choices 245
75. Exercise Executive Perks 249
76. Incident Retiree Health and Pension Benefits 251
77. Incident The_ Educational Leave Problem 253
78. Incident The_ Lost Vacation Days 255
79. Incident The_ Medical Leave Problem (FMLA) 257
Safety Issues
80. Case Disaster Preparedness 260
81. Incident The_ Safety Problem 263
82. Exercise Safety and Health Programs 265
Part 5 Enhancing Employee Relations: Motivation, Employee Rights and
Discipline, Labor Relations, and Collective Bargaining
Motivation and Discipline
83. Case The_ Broken Employment Contract? 267
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Part 1 Human Resources Management in Perspective: Environment and Legal Issues
The_ HRM Function/Environment
1. Case The_ New Director of Human Resources 1
2. Case The_ Human Resource Function of Harrison Brothers 5
3. Exercise Human Resource Challenges During Mergers 9
4. Exercise Scanning the_ Contemporary Work Environment: Shifting Demographics 11
5. Exercise Evaluating the_ Financial Impact of Human Resource Management Activities: Reducing
Turnover Costs 15
Diversity Issues
6. Case Managing Diversity: Johnson Chemical International 19
7. Incident Too Much Diversity? 24
8. Incident The_ Cultural Diversity Training Program 26
The_ Legal and Regulatory Environment
9. Case The_ Storage Room Massage: A Case of Sexual Harassment? 29
10. Case Analyzing Promotion Data: Applying the_ 80% Rule 34
11. Case Blowing the_ Whistle: Accounting Practices at Glenfair Electronics 38
12. Case LGA Industries: Employing Undocumented Immigrants 41
13. Exercise The_ Older Worker Questionnaire 45
14. Exercise Is This Unlawful Discrimination? 49
15. Exercise What Is Sexual Harassment? 58
16. Exercise Understanding the_ Americans with Disabilities Act 60
17. Exercise Group Debate Project 63
18. Incident Giving Up Seniority to Accommodate a Disabled Colleague 67
19. Incident “Beautyism” in the_ Workplace 69
20. Incident Sexual Orientation Incidents: Bootstrapping Discrimination 71
21. Skill Builder Data Analysis for Affirmative Action Plans 75
,Part 2 Meeting Human Resource Requirements: Job Analysis/Design,
Planning, Recruitment, and Selection
Job Analysis/Planning/Outsourcing/Mergers/Layoffs
22. Case Employee Layoffs at St. Mary’s Hospital 83
23. Case Strategic Human Resource Management 87
24. Case The_ Bank Merger 90
25. Case Outsourcing Jobs 94
26. Case The_ Alternative Work Schedule 96
27. Exercise Which Employee Should Be Terminated? 98
28. Exercise Outsourcing Human Resource Management Functions 100
29. Exercise Job Analysis: Writing Job Descriptions 103
30. Exercise Work and Family Issues 105
31. Skill Builder Human Resource Forecasting Assignment 109
32. Skill Builder Phased Retirement Options 115
Recruiting and Selection
33. Case Recruiting Recreational Vehicle Surveyors 117
34. Case Recruiting and Selecting High-Level Managers Through the_ Internet 120
35. Case Recruiting and Selecting Low-Level Managers Among Seniors 122
36. Case Selecting Patient Escorts 125
37. Case A Solution for Adverse Impact 129
38. Exercise Evaluating the_ Recruiting Function 132
39. Exercise Selection Decisions 136
40. Exercise Selection Interview Role Play 138
41. Exercise Which Selection Procedure Is Most Effective? 140
42. Incident The_ Ethical Selection Dilemma at Integrity Motors 142
43. Incident The_ Exit Interviews and Employee Retention 144
44. Incident Nepotism 146
2
,45. Skill Builder Evaluating Job Application Forms 149
46. Skill Builder Staffing for a Telecommuting Job 151
47. Skill Builder Test/Interview Validation 155
Part 3 Developing Effectiveness in Human Resources: Training,
Career Development, and Performance Appraisal
Orientation/Training/Career Development
48. Case Career Development at Electronic Applications 157
49. Case The_ Safety Training Program 160
50. Case The_ Mentoring Problem at Walnut Insurance 162
51. Case Management Development: The_ I-MBA Request 164
52. Exercise Design and Evaluation of Training Programs 167
53. Exercise On-the_ -Job Training 172
54. Incident The_ Orientation Problem 173
55. Skill Builder Identifying Training Needs Through Task Analysis 176
Performance Appraisal
56. Case The_ Self Appraisal Problem 177
57. Case Mills Paper Company: Performance Management or Age Discrimination 179
58. Exercise EvalSim—A Performance Evaluation Exercise 182
59. Exercise Performance Appraisal Interview Role Play 186
60. Exercise Which Performance Appraisal Format Is Most Effective? 191
61. Exercise Ethical Performance Appraisal Issues 193
Part 4 Implementing Compensation and Security: Compensation,
Incentives, Benefits, and Safety and Health
Compensation
62. Case The_ Overpaid Bank Tellers 197
3
, 63. Case Rewarding Volunteers 201
64. Case Evaluating Nontraditional Incentive Systems: Howe 2 Ski Stores 204
65. Exercise Allocating Merit Raises 209
66. Exercise WageSim—A Compensation Administration Exercise 212
67. Exercise Ethical and Practical Compensation Dilemmas 217
68. Exercise Pay Inversion: Is it Practical and Ethical? 224
69. Incident Merit Increases 231
70. Skill Builder Applying the_ FLSA—Is This Job Exempt? 234
71. Skill Builder Developing a Wage Structure 236
Benefits
72. Case Managing Nonmonetary Compensation 238
73. Case Controlling Employee Benefit Costs 242
74. Exercise Flexible Benefits Plan Choices 245
75. Exercise Executive Perks 249
76. Incident Retiree Health and Pension Benefits 251
77. Incident The_ Educational Leave Problem 253
78. Incident The_ Lost Vacation Days 255
79. Incident The_ Medical Leave Problem (FMLA) 257
Safety Issues
80. Case Disaster Preparedness 260
81. Incident The_ Safety Problem 263
82. Exercise Safety and Health Programs 265
Part 5 Enhancing Employee Relations: Motivation, Employee Rights and
Discipline, Labor Relations, and Collective Bargaining
Motivation and Discipline
83. Case The_ Broken Employment Contract? 267
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