APCO EMD Certification Exam Questions And Answers!!

The objective of EMD is _________, and NOT __________. - Answer-- Understanding the role of EMD obtaining information through vital points questions and giving appropriate pre-arrival instructions. - Give training in the use of handling center equipment. What does EMD stand for? - Answer-Emergency Medical Dispatch What is a prerequisite for EMD class? - Answer-Must have a current CPR certification. EMD was designed to provide enough material to ensure you are able to: - Answer-- State & identify the roles & responsibilities of an EMD. - Obtain sufficient & accurate information from callers to dispatch resources properly & efficiently. - Give appropriate pre-arrival instructions to callers as locally approved medical interrogation guidecards indicate. *NOTE: Do NOT diagnose medical/traumatic issues for responders* What are responsibilities of an EMD? - Answer-- Vitally important role in the EMS system. - Coordinating & dispatching appropriate resources. What are characteristics of a successful EMD? - Answer-- Maintains confidentiality - Helpful, compassionate & polite (not anxious) Fire personnel often are part of the __________ EMS system because they have received specialized medical training. - Answer-local What is resource allocation? - Answer-One of the most important functions of an EMD. What does "hot" mean in reference to response mode? - Answer-"going lights and sirens"1. "BLS Cold" 2. "BLS Hot" 3. "ALS Hot" 4. "FULL Response" - Answer-1. Resource w/ basic life support capability dispatched & told to respond in a NORMAL response mode. 2. Resource w/ basic life support capability dispatched & told to respond in an EMERGENCY response mode. 3. Resource w/ advanced life support capability dispatched & told to respond in an EMERGENCY response mode. 4. When "everything rolls" using the EMERGENCY response mode. Utilizing resources effectively means making the best use of what you have available. This includes: - Answer-- Be familiar w/ their capabilities. - Follow your EMD Guidecards. - Recognize the importance of conserving higher level resources. What does liability mean? - Answer-That you are ultimately responsible for your actions. What is negligence? - Answer-Defined ad failure to act or perform in a particular situation as any other reasonable, prudent TC (w/ the same or similar training) would under the same or similar circumstances. What is simple negligence? - Answer-Defined as negligent conduct that was not purposeful or caused by "malicious intent." May be a result of human error - you didn't mean to do it. What are damages in reference to negligence? - Answer-Anything awarded to winning plaintiffs. Can be both "compensatory" & "punitive." An EMD's job requires ___________ in accordance w/ the agency's standard. - Answer-confidentiality To reduce liability, it must be approached at two levels: - Answer-- Agency Risk Management - Personal (individual) Risk ManagementWhat is a policy/procedure of Agency Risk Management? - Answer-Use of a well-organized written orientation & training program for new employees. What is a common source of litigation? - Answer-Argumentative / combative attitude on the part of the EMD. Because EMDs operate in a __________ & have to rely on the caller to give them information. - Answer- "blind environment" What are the 3 Guidecard Types? - Answer-- All callers Interrogation - Individual Chief Complaint Guidecards - Scripted Medical Instructions Can the All Callers Interrogation guidecard be used on ALL types of 9-1-1 calls? - Answer-Yes!