IAHSS Advanced Officer Certification
Questions and Answers 2026_2027
1. What is the primary role of a security officer in crime
prevention? CORRECT ANSWER: Reduce the opportunity
for a person to commit a crime.
2. Crime prevention is the anticipation, recognition, and
appraisal of a crime risk. It also involves what? CORRECT
ANSWER: Initiating some action to remove or reduce the
risk.
3. What must be done about life safety deficiencies found in
the hazard surveillance tour? CORRECT ANSWER: Correct
them immediately.
4. What is the purpose of crime analysis? CORRECT
ANSWER: Identify problems and develop strategies to
reduce the problems.
5. Which of the following is easier and more cost-efficient for
an institution? CORRECT ANSWER: Building in security
systems during the building design.
, 6. Healthcare facilities that provide __________ customer
service motivate customers to tell others about these
organizations. CORRECT ANSWER: Excellent.
7. How can process improvement in customer service be
measured? CORRECT ANSWER: Surveys, monitoring
performance, benchmarking, and service standards.
8. __________ can be an excellent way to measure customer
service and improve performance. CORRECT ANSWER:
Feedback.
9. What are the elements of improving customer service?
CORRECT ANSWER: Identify customers, attitude,
communication, and training.
10. Communication is __________. CORRECT ANSWER:
93% body language and 7% words.
11. Which legal test takes into account neighborhood crime
rates, industry standards, and the owner's experience at other
locations? CORRECT ANSWER: Totality of circumstances.
12. What is the major source of premises liability in
healthcare? CORRECT ANSWER: Slips and falls.
Questions and Answers 2026_2027
1. What is the primary role of a security officer in crime
prevention? CORRECT ANSWER: Reduce the opportunity
for a person to commit a crime.
2. Crime prevention is the anticipation, recognition, and
appraisal of a crime risk. It also involves what? CORRECT
ANSWER: Initiating some action to remove or reduce the
risk.
3. What must be done about life safety deficiencies found in
the hazard surveillance tour? CORRECT ANSWER: Correct
them immediately.
4. What is the purpose of crime analysis? CORRECT
ANSWER: Identify problems and develop strategies to
reduce the problems.
5. Which of the following is easier and more cost-efficient for
an institution? CORRECT ANSWER: Building in security
systems during the building design.
, 6. Healthcare facilities that provide __________ customer
service motivate customers to tell others about these
organizations. CORRECT ANSWER: Excellent.
7. How can process improvement in customer service be
measured? CORRECT ANSWER: Surveys, monitoring
performance, benchmarking, and service standards.
8. __________ can be an excellent way to measure customer
service and improve performance. CORRECT ANSWER:
Feedback.
9. What are the elements of improving customer service?
CORRECT ANSWER: Identify customers, attitude,
communication, and training.
10. Communication is __________. CORRECT ANSWER:
93% body language and 7% words.
11. Which legal test takes into account neighborhood crime
rates, industry standards, and the owner's experience at other
locations? CORRECT ANSWER: Totality of circumstances.
12. What is the major source of premises liability in
healthcare? CORRECT ANSWER: Slips and falls.
