HRM. 353 CHAPTER 14 — EVALUATION OF HR PROGRAMS AND POLICIES

HRM. 353 CHAPTER 14 — EVALUATION OF HR PROGRAMS AND POLICIES MULTIPLE CHOICE 1. What type of costs can be estimated but not measured easily by financial expenditures? a. direct b. indirect c. tangible d. intangible ANS: B BLM: HIGHER ORDER REF: Page 389 2. Why do some managers resist the need to measure the effectiveness of their performance? a. Because it is impossible to calibrate meaningful measures. b. Because they know that they are underperforming in their jobs. c. Because they do not control the information that is produced. d. Because the time to gather information exceeds the benefits. ANS: A BLM: HIGHER ORDER REF: Page 376 3. In the book titled Retooling HR, author Boudreau stated that HR evolution is challenged by the presence of too much information. What solution did the author suggest? a. Reduce the volume of information. b. Develop measures to summarize information. c. Focus on relevant HR information. d. Create frameworks to interpret the information. ANS: D BLM: REMEMBER REF: Page 374 4. What are two types of evidence that Enbridge Gas Distribution measures to determine overall customer satisfaction? a. employee turnover and presenteeism b. employee commitment and engagement c. employee innovation and advocacy d. employee satisfaction and work-life balance ANS: A BLM: HIGHER ORDER REF: Page 372 5. Which of the following is NOT related to the Sarbanes-Oxley requirements? a. executive compensation b. pension plans c. employee benefits d. whistleblower protection ANS: C BLM: REMEMBER REF: Page 374 6. What is typically an organization’s largest controllable cost? a. technological costs b. capital costs c. labour costs d. benefits costs ANS: C BLM: REMEMBER REF: Page 375 7. What are the three stages of a fad’s lifecycle? a. introduction, growth, decline b. ascendency, maturity, decline c. introduction, growth, maturity d. ascendency, growth, maturity ANS: B BLM: REMEMBER REF: Page 376 8. Which of the following is NOT part of the 5C model of HRM impact? a. Contribution b. cost control c. Compliance d. Commitment ANS: D BLM: REMEMBER REF: Page 377 9. What methods are typically used to measure client satisfaction? a. informal feedback and surveys b. Delphi technique and focus groups c. questionnaires and nominal group technique d. critical incident method and break-out groups ANS: A BLM: REMEMBER REF: Page 380 10. If an organization measures a decline in employee mo