RRM3 D268
Introduction to Communication: Connecting with Others
TASK 2 TEMPLATE
Passed on the First Try
Western Governors University
, 8/1/25
RRM3 D268 Task 2 TEMPLATE
Instructions: Complete and submit this document as your Task 2 for
D268.
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the video’s
interaction by doing the following:
Tip: See Section 2 (The Art of Conflict Management and
Professional Conversations) Lesson 4 for information on
interpersonal communication behaviors.
A1. For each character Write about Raymond here.
(i.e., Raymond & Jenna)
you observed in the video, Raymond seems to have a negative tone at the start of the
identify 1 or 2 conversation. His verbal and nonverbal communication
interpersonal suggests he is not in a cooperative mood. He seems unwilling
to compromise in this situation with Jenna. His actions indicate
communication behaviors a potential conflict could arise.
that escalated and made
the conflict worse. See
Section 2: Lessons 4.2- Write about Jenna here.
4.5
Jenna is more positive and warmer in her greeting. Jenna’s
Note: The interpersonal demeanor shifts when Raymond begins talking about
communication behaviors responsibility, taking on a visibly upset stance. She crosses her
could be verbal or arms, giving the impression of a defensive attitude. She may
nonverbal. feel attacked in this situation.
A1A. How did Write about Raymond here.
Raymond’s and Jenna’s
Raymond’s behavior played a huge part in escalating the
behaviors in A1 escalate situation. He set the tone of the interaction as confrontational
and make the conflict at the start. Crossing his arms could indicate that he does not
worse? For each behavior want to cooperate. He then tried to place blame solely on
you identified in A1, Jenna’s department for not picking up the slack by bringing up
describe how those the responsibility shift. During the interaction, Raymond was
not active in listening to Jenna’s point of view on the situation.
identified behaviors Raymond's ignoring Jenna’s perspective fueled the conflict and
escalated and made the escalated the situation.
conflict worse.
Write about Jenna here.
Jenna seemed to want to cooperate at the start of the
This study source was downloaded by 475100 from cliffsnotes.com on 11-18-2025 18:05:41 GMT -06:00
https://www.cliffsnotes.com//study-notes/28713505
Introduction to Communication: Connecting with Others
TASK 2 TEMPLATE
Passed on the First Try
Western Governors University
, 8/1/25
RRM3 D268 Task 2 TEMPLATE
Instructions: Complete and submit this document as your Task 2 for
D268.
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the video’s
interaction by doing the following:
Tip: See Section 2 (The Art of Conflict Management and
Professional Conversations) Lesson 4 for information on
interpersonal communication behaviors.
A1. For each character Write about Raymond here.
(i.e., Raymond & Jenna)
you observed in the video, Raymond seems to have a negative tone at the start of the
identify 1 or 2 conversation. His verbal and nonverbal communication
interpersonal suggests he is not in a cooperative mood. He seems unwilling
to compromise in this situation with Jenna. His actions indicate
communication behaviors a potential conflict could arise.
that escalated and made
the conflict worse. See
Section 2: Lessons 4.2- Write about Jenna here.
4.5
Jenna is more positive and warmer in her greeting. Jenna’s
Note: The interpersonal demeanor shifts when Raymond begins talking about
communication behaviors responsibility, taking on a visibly upset stance. She crosses her
could be verbal or arms, giving the impression of a defensive attitude. She may
nonverbal. feel attacked in this situation.
A1A. How did Write about Raymond here.
Raymond’s and Jenna’s
Raymond’s behavior played a huge part in escalating the
behaviors in A1 escalate situation. He set the tone of the interaction as confrontational
and make the conflict at the start. Crossing his arms could indicate that he does not
worse? For each behavior want to cooperate. He then tried to place blame solely on
you identified in A1, Jenna’s department for not picking up the slack by bringing up
describe how those the responsibility shift. During the interaction, Raymond was
not active in listening to Jenna’s point of view on the situation.
identified behaviors Raymond's ignoring Jenna’s perspective fueled the conflict and
escalated and made the escalated the situation.
conflict worse.
Write about Jenna here.
Jenna seemed to want to cooperate at the start of the
This study source was downloaded by 475100 from cliffsnotes.com on 11-18-2025 18:05:41 GMT -06:00
https://www.cliffsnotes.com//study-notes/28713505
