WGU RRM3 D268 Task 2 Template Passed (2026) – Introduction to Communication

RRM3 D268
Introduction to Communication: Connecting with Others


TASK 2 TEMPLATE
Passed on the First Try
Western Governors University

, RRM3 D268 Task 2 TEMPLATE

Instructions: Complete and submit this document as your Task 2 for D268.
Follow the Performance Assessment Resource Guide to complete this
task.
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the video’s
interaction by doing the following:

Tip: See Section 2 (The Art of Conflict Management and
Professional Conversations) Lesson 4 for information on
interpersonal communication behaviors.
A1. For each character Write about Raymond here.
(i.e., Raymond & Jenna) Raymond was crossing his arms for majority
you observed in the video, of the conversation.
identify 1 or 2
interpersonal
communication behaviors
that escalated the conflict.
Write about Jenna here.
See Section 2: Lessons
4.2-4.5 Managing Jenna did not address him with the same
Conflict: Interpersonal tone.
Conflict.

Note: The interpersonal
communication behaviors
could be verbal or
nonverbal.
A1A. How did Write about Raymond here.
Raymond’s and Jenna’s Raymond crossing his arms makes him feel
behaviors in A1 escalate or seem unapproachable or like he isn’t
the conflict? For each listening to what Jenna has to say.
behavior you identified in
A1, describe how those
identified behaviors




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