MSSC Quality 4.0 UPDATED Exam Questions and CORRECT Answers

MSSC Quality 4.0 UPDATED Exam
Questions and CORRECT Answers
Question: Of the four roles of management, controlling covers which of the following actions: -
CORRECT ANSWER - Monitoring actual to standard work performance


Question: The performance of the product as viewed by the customer is ultimately the most
important measure of __________. - CORRECT ANSWER - Product quality


Question: To reduce variation, minimize defects, and to shorten cycle time are considered
__________ goals. - CORRECT ANSWER - Quality


Question: Defect prevention is the __________ of the four types of quality costs. - CORRECT
ANSWER - Most cost effective


Question: A history of dependability and customer satisfaction should be considered when
__________. - CORRECT ANSWER - Evaluating a potential supplier


Question: A worker should __________ any time the worker notices a minor quality problem
that is not critical to product function or performance. - CORRECT ANSWER - Notify the
supervisor to determine the correct action to take


Question: An employee should report to their supervisor if the following situation occurs: -
CORRECT ANSWER - There is an increase in the number of defective parts produced by
a machine.


Question: Everyone within an organization is responsible for __________ quality. - CORRECT
ANSWER - Improving


Question: Greater variations in a process may occur when __________. - CORRECT
ANSWER - Unapproved process adjustments are performed

,Question: Product development teams should perform a(n) __________ as early as possible
during their design process. - CORRECT ANSWER - Design Failure Mode and Effects
Analysis


Question: To make sure the appropriate parties are notified, use a __________. - CORRECT
ANSWER - Predetermined distribution list


Question: __________ should be validated and approved to ensure accuracy. - CORRECT
ANSWER - Standard operating procedures



Question: First piece inspection is required for __________. - CORRECT ANSWER -
Documenting repeatable setups


Question: The number of defects produced is a measure of __________. - CORRECT
ANSWER - The effectiveness of a quality assurance system


Question: The quality plan documents how the company is going to reach its quality goals in the
scope of the __________. - CORRECT ANSWER - Quality management system


Question: Companies often __________ to create a baseline measurement for improvements in
machine performance. - CORRECT ANSWER - Establish a metric


Question: 5S is a lean manufacturing technique that focuses on creating a(n) __________. -
CORRECT ANSWER - Clean and orderly work area


Question: Companies typically include policies and procedures for continuous improvements as
part of their __________. - CORRECT ANSWER - Quality assurance system

, Question: Joseph M. Juran, W. Edwards Deming, and C. Phillip Crosby contributed to the
various approaches of __________. - CORRECT ANSWER - TQM, Total Quality
Management


Question: Kaizen, Kanban, and 5S are just a few of many elements used in a(n) __________
operation. - CORRECT ANSWER - Just In Time (JIT)


Question: The systematic way to eliminate activities that do not add value to the product in all
processes from customer order to delivery is called __________. - CORRECT ANSWER -
Lean manufacturing


Question: To identify and eliminate waste (non-value added) activities proves a company is
operating in __________. - CORRECT ANSWER - A continuous improvement
environment


Question: Spreadsheets are used to perform calculations in __________ and produce graphs. -
CORRECT ANSWER - Rows and columns


Question: Eliminating quality variances will result in __________. - CORRECT
ANSWER - Improved process quality


Question: The quality management system that dedicates a full time team to solving problems is
called a __________ QMS. - CORRECT ANSWER - Six Sigma


Question: The purpose of ISO 9000 is to help companies __________. - CORRECT
ANSWER - Improve quality


Question: A flat plane that is perpendicular to the direction of a measurement is a __________. -
CORRECT ANSWER - Reference plane


Question: Measurement is how people quantify the __________ and shape of things. -
CORRECT ANSWER - Size