MSSC test 1 UPDATED ACTUAL Exam
Questions and CORRECT Answers
external - CORRECT ANSWER - Vendors could be considered what type of customer
productive - CORRECT ANSWER - To ensure that a team has __________ meetings,
rules for team behavior should be enforced.
Add their design ideas freely - CORRECT ANSWER - Product design teams should
provide an environment that encourages team members to __________.
look into the customer's problem, find a solution, and follow through - CORRECT
ANSWER - In customer service, it is important to __________
successful - CORRECT ANSWER - Top level management must support a team for it to
be __________.
Is not a reason to set measurable team goals - CORRECT ANSWER - Promoting
competition among teams or departments __________.
eliminated - CORRECT ANSWER - During a team meeting, any solutions to the problem
being discussed that do not meet one or more of the must-have criteria should be __________.
customer service departments - CORRECT ANSWER - Improving external customer
satisfaction is the main objective of __________
function - CORRECT ANSWER - The __________ of the product describes the features
required for the product to perform the tasks for which it was intended.
Questions and CORRECT Answers
external - CORRECT ANSWER - Vendors could be considered what type of customer
productive - CORRECT ANSWER - To ensure that a team has __________ meetings,
rules for team behavior should be enforced.
Add their design ideas freely - CORRECT ANSWER - Product design teams should
provide an environment that encourages team members to __________.
look into the customer's problem, find a solution, and follow through - CORRECT
ANSWER - In customer service, it is important to __________
successful - CORRECT ANSWER - Top level management must support a team for it to
be __________.
Is not a reason to set measurable team goals - CORRECT ANSWER - Promoting
competition among teams or departments __________.
eliminated - CORRECT ANSWER - During a team meeting, any solutions to the problem
being discussed that do not meet one or more of the must-have criteria should be __________.
customer service departments - CORRECT ANSWER - Improving external customer
satisfaction is the main objective of __________
function - CORRECT ANSWER - The __________ of the product describes the features
required for the product to perform the tasks for which it was intended.
