COM312 Key Questions and Correct Answers

Fear and anxiety often influence our choices in conflict management. - True Feelings rise from a generalized state of arousal we call emotion. - True Part of the process of forgiving someone is to face the anger you feel. - True Unlike giving forgiveness, receiving forgiveness is a simple task. - False A common misconception about forgiveness is that it excuses the behavior of the transgressor seeking forgiveness. - True Luckily, negotiation is similar in all cultures, so once you've learned what is negotiable in one culture, you'll be ready for other cultures. - False Making high demands and conceding slowly are patterns of a competitive bargaining approach. - True Because anger is such a negative emotion, you should never express it. - False Mediation, by definition, allows participants to manage their own conflicts, and ultimately, their outcomes. - True Emotions are: - b. neither "good" nor "bad"; they just "are." Which of the following is a misconception of emotion in conflict? - a. Emotions hinder good decision making