WGU C846 ITIL| 117 questions| WITH COMPLETE SOLUTION

Strategy life cycle Correct Answer: This is considered the core of the life cycle management process Core Service Correct Answer: A service that produces the basic outcome of the customers desire Customer Correct Answer: Someone who buys good or services Enabling service Correct Answer: A service needed to deliver a core service Enhancing service Correct Answer: A service that is added to the core to make it more attractive IT Service Correct Answer: A service carried out by an IT provider. Consist of a combination of IT technology, people, and processes Outcome Correct Answer: The result of carrying out an activity, following a process, delivering an IT service. The term is used for intended results as well as actual results Process Correct Answer: Is a set of structured set of activities designed to accomplish a specific objective. Service Correct Answer: A mean to deliver value to a customer by facilitating the outcome a customer wants without the ownership and cost and risk. Service Management Correct Answer: A set of specialized organizational capabilities for providing value to customers in the form of services Service strategy Correct Answer: How do we truly create value for a customer. How we can make the case for a strategic investment. Resolves conflicting demands for resources. What services we should be offering to whom Utility Correct Answer: Fit for purpose Warranty Correct Answer: Fit for use Warranty Requires assurance in what area Correct Answer: Availability, Capacity, Security and continuity. Assets Correct Answer: Any resource or capability Attribute Correct Answer: Information held about a configuration item such as a serial number, make or model Capabilities Correct Answer: The ability of an organization, person process, application. IT service to carry out an activity