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BUS 460 – Consumer Behavior (BUS 460) – Exam 1 Study Guide Comprehensive Practice Questions with Answers..

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This document contains a comprehensive collection of practice questions and answers for BUS 460 Consumer Behavior Exam 1. It covers consumer decision-making, motivation, ability and opportunity (MAO), perception, memory, attitudes, involvement, learning theories, consumer research methods, categorization, needs, acquisition, usage, disposition, and marketing strategies.

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Long term memory


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Permanently stored knowledge
*Autobiographical (episodic memory)
*Semantic memory
*information is never lost, but sometimes can't be found




Cognitive Foundations of Low Effort Attitudes


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Simple inferences
Heuristics

,How big is you short term memory?


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Miller's magic number
7 +/- 2




Message of low effort


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Category and schema- consistent information
Many message arguments (length=strength)
Simple message
Involving Messages (relate to people and their self image)




Factors that affect consumer behavior-acquisition, usage and disposition


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1)The psychological core
2)The process of making decisions
3)The consumer's culture
4)Consumer behavior outcomes




Graded Structure


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, Some members represent category better than others
*Not all category members are created equal




Importance of Needs in Marketing


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Increases motivation if product is relevant to needs
*Consumers seek to satisfy needs, not to buy products
*Ex: I go to the hardware store because I want to make a 1/4'' hole, not
because I want a 1/4'' bit
People buy products in order to satisfy needs




Perceptual Process


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*Perception is constructive; people construct interpretations on the fly
*Meanings are constructed as needed and are based upon two major
factors: actual stimulus or event the prior expectations




The more... an attitude the more likely the influence on behavior


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specific

, Psychological Core


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Consumer needs to be motivated, able and have the opportunity to be
exposed to, perceive, and attend to information. They need to think about
and comprehend this info, develop attitudes about it and form memories
they can retrieve during the decision process




Involvement


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Level of perceived personal importance and/or interest evoked by a
stimulus




Photography and pictures


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*Autodriving
*Drawing, photographs, collages
*Can be supported by essays




Echoic Memory


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