GMS401 FINAL EXAM STUDY GUIDE

SOLUTIONS

Quality - ANSWER-the ability of a product or service to meet customer needs

4 Categories of Cost of Quality - ANSWER-1. Prevention costs

2. Appraisal costs

3. Internal failure

4. External costs

Prevention costs - ANSWER-reducing the potential for defects (training)

Appraisal costs - ANSWER-evaluating products, parts and services (testing, inspection)

Internal failure - ANSWER-producing defective parts or service before delivery (rework, scrap,

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