ITSM Study guides, Class notes & Summaries

ServiceNow CIS ITSM (Incident Management 25% Problem Management 15% Change and Release Management 25% Knowledge Management 5% Request Fulfillment 25% Configuration Management Database 5%) Q & A 2024

What are the five key business areas that ServiceNow provided IT Services for? IT, Security Operations, Customer Service, HR, and building business applications. What are the five core ServiceNow ITSM Applications? Service Catalog, Request Management, Incident Management, Problem Management, and Change Management What is Service Portfolio Management (SPM)? an ITSM Process used to define sevices and service offerings for IT Business Operations to meet customer demands. Wha...

SERVICENOW CIS-ITSM 2024 EXAM AND PRACTICE EXAM 500 QUESTIONS WITH DETAILED VERIFIED ANSWERS AND RATIONALES (100% CORRECT) /A+ GRADE ASSURED/NEWEST!!

What are the areas that ServiceNow provides IT services for? 1. IT 2. Customer service 3. Security 4. HR 5. Business apps What is the value of Incident Management? 1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution What are Benchmarks/KPIs for Incident (7)? 1. % of high priority incidents resolved 2. % of incidents resolved on the first assign...

ServiceNow CIS ITSM Questions and Answers Already Passed Which type of workshop identifies the technical requirements for implementation? Technical Workshop (page 17) TRUE/FALSE: Technical workshop and process workshop can be combined in one workshop. TRUE (page 17) TRUE/FALSE: Technical consultants should attend workshops. TRUE (page 19) TRUE/FALSE: Technical consultant should participate in requirements workshop(s) and should encourage customizing ServiceNow OOTB processes in...

ServiceNow CIS-ITSM Exam Prep Questions With Correct Solutions.

ServiceNow ITSM Implementation Certification Exam With 100% Correct Answers 2024/2025 ServiceNow provides what key IT services? - answer-IT -Security Operations -HR -Customer Service -Building Business Services ITSM inculudes? - answer-Incident Management -Problem Management -Change Management -Request Fulfillment -and rely heavily on Knowledge Management and CMDB What are the types of workshops for ITSM - answer-Roadmap Workshop -Process Workshops -Technical Workshops -Requirem...

Value of Incident Management - Answer-1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution Benchmarks or KPIs for Incident - Answer-% of: high priority incidents resolved incidents resolved on first assignment Incidents resolved within SLA Reopened Incidents Avg time to: resolve high priority incident resolve incident Incident Lifecycle - Answ...

ServiceNow CIS-ITSM Exam Prep Already Graded A+

What are the five key business areas that ServiceNow provided IT Services for? - IT, Security Operations, Customer Service, HR, and building business applications. What are the five core ServiceNow ITSM Applications? - Service Catalog, Request Management, Incident Management, Problem Management, and Change Management What is Service Portfolio Management (SPM)? - an ITSM Process used to define sevices and service offerings for IT Business Operations to meet customer demands. What is a roadm...