ServiceNow CIS ITSM Questions and Answers Already Passed

ServiceNow CIS ITSM Questions and Answers Already Passed Which type of workshop identifies the technical requirements for implementation? Technical Workshop (page 17) TRUE/FALSE: Technical workshop and process workshop can be combined in one workshop. TRUE (page 17) TRUE/FALSE: Technical consultants should attend workshops. TRUE (page 19) TRUE/FALSE: Technical consultant should participate in requirements workshop(s) and should encourage customizing ServiceNow OOTB processes in order to align with the organizations current processes. FALSE (page 20) TRUE/FALSE: ServiceNow is a very flexible platform. Therefore it is encouraged to customize ITSM processes to match any requirements from the customer. FALSE (page 20) How can you remove demo data? You can request that through the HI portal (page 29) TRUE/FALSE: When implementing ServiceNow, deleting demo data and populating foundation data is often the first step. TRUE (page 29) TRUE/FALSE: A group can have a parent group. TRUE (page 30) How does the CMDB aid ITSM processes? Identifying potential upstream or downstream impacts. Associating configuration items to incidents, problems or change records. Identify the affected applications which helps in prioritization. Identifying respective support and approval groups. Provides CI relationship data to use for release planning and for knowledge documentation. (page 32) What are the ways that can be used to create configuration items? Manual creation Service Catalog Import from External Source Integrations Discovery Asset Management Change Management (page 33) How many classes extend from the Base Configuration Item table? Over 500 classes (page 34) Which table do all technical configuration items extend from? Configuration Item [cmdb_ci] (page 34) What can you use to explore the hierarchy and table definitions? CI Class Manager (page 34) What is true regarding configuration items and the table extended? Only non-technical configuration items extend directly from Base Configuration Item table (page 34) TRUE/FALSE: Technical configuration items extend the Base Configuration Item table [cmdb]. FALSE (page 34) Which table stores CI Relationship data? cmdb_rel_ci (page 35) Which module would you use to navigate to CI Relationships? There is no module that links to the table. Navigate to the table by typing cmdb_rel_ in the Filter Navigator. (page 35) Which table does the "Knowledge Base" table extend from? Knowledge Base table doesn't extend from any other table. (page 53) Which table is used to store Knowledge articles? kb_knowledge (page 53/54) Which table can be used to build a report to see which knowledge articles are no longer viewed by users? kb_use (page 54) What is the purpose of the table "Knowledge Use" [kb_use]? It tracks knowledge articles that have been attached to incidents.