ITSM Study guides, Class notes & Summaries
Looking for the best study guides, study notes and summaries about ITSM? On this page you'll find 396 study documents about ITSM.
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ServiceNow ITSM Certification Prep | 370 Questions with 100% Correct Answers | Verified | 61 Pages
- Exam (elaborations) • 61 pages • 2023
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What are the five key business areas that ServiceNow provided IT Services for? - IT, 
Security Operations, Customer Service, HR, and building business applications. 
What are the five core ServiceNow ITSM Applications? - Service Catalog, Request 
Management, Incident Management, Problem Management, and Change Management 
What is Service Portfolio Management (SPM)? - an ITSM Process used to define sevices and 
service offerings for IT Business Operations to meet customer demands. 
What is a roadm...
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ServiceNow ITSM Certified Implementation Exam 2023 Questions And Answers.
- Exam (elaborations) • 10 pages • 2023
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ServiceNow ITSM Certified Implementation Exam 2023 Questions And Answers.
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ServiceNow ITSM 2023(SN ITSM Fundamentals and ITSM Implementation)Already Passed!!
- Exam (elaborations) • 5 pages • 2023
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ServiceNow ITSM 2023(SN ITSM Fundamentals and ITSM Implementation)Already Passed!!
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ServiceNow ITSM Implementation Certification Exam 2023 with 100% correct answers
- Exam (elaborations) • 33 pages • 2023
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ServiceNow provides what key IT services? 
-IT 
-Security Operations 
-HR 
-Customer Service 
-Building Business Services 
 
 
 
ITSM inculudes? 
-Incident Management 
-Problem Management 
-Change Management 
-Request Fulfillment 
-and rely heavily on 
Knowledge Management and CMDB 
 
 
 
What are the types of workshops for ITSM 
-Roadmap Workshop 
-Process Workshops 
-Technical Workshops 
-Requirements Workshops 
 
 
 
Roadmap workshop summary 
-Create an actionable roadmap that guide the trans...
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ServiceNow ITSM Implementation Certification Exam | 250 Questions with 100% Correct Answers | Verified | 47 Pages
- Exam (elaborations) • 47 pages • 2023
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What are the key IT services provided by ServiceNow? - 
-IT 
-Security Operations 
-HR 
-Customer Service 
-Building Business Services 
What are the applications included in ServiceNow ITSM? - 
-Incident Management 
-Problem Management 
-Change Management 
-Request Fulfillment 
They rely heavily on Knowledge Management and CMDB 
What are the 4 types of workshops for ITSM - 
1. Roadmap Workshop 
2. Process Workshops 
3. Technical Workshops 
4. Requirements Workshops
And that's how you make extra money
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ServiceNow ITSM Certified Implementation Exam 2024 Latest Questions With Correct Answers.
- Exam (elaborations) • 9 pages • 2024
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ServiceNow ITSM Certified Implementation Exam 2024 Latest Questions With Correct Answers.
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ServiceNow ITSM Implementation Certification Exam With 100% Correct Answers 2024/2025
- Exam (elaborations) • 26 pages • 2024
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ServiceNow ITSM Implementation 
Certification Exam With 100% Correct 
Answers 2024/2025 
ServiceNow provides what key IT services? - answer-IT 
-Security Operations 
-HR 
-Customer Service 
-Building Business Services 
ITSM inculudes? - answer-Incident Management 
-Problem Management 
-Change Management 
-Request Fulfillment 
-and rely heavily on 
Knowledge Management and CMDB 
What are the types of workshops for ITSM - answer-Roadmap Workshop 
-Process Workshops 
-Technical Workshops 
-Requirem...
-
ServiceNow ITSM Implementation Certification Exam With 100% Correct Answers 2024/2025
- Exam (elaborations) • 26 pages • 2024
-
- $13.49
- + learn more
ServiceNow ITSM Implementation 
Certification Exam With 100% Correct 
Answers 2024/2025 
ServiceNow provides what key IT services? - answer-IT 
-Security Operations 
-HR 
-Customer Service 
-Building Business Services 
ITSM inculudes? - answer-Incident Management 
-Problem Management 
-Change Management 
-Request Fulfillment 
-and rely heavily on 
Knowledge Management and CMDB 
What are the types of workshops for ITSM - answer-Roadmap Workshop 
-Process Workshops 
-Technical Workshops 
-Requirem...
-
ServiceNow ITSM Certification Exam 2024 A+ Graded
- Exam (elaborations) • 13 pages • 2024
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ServiceNow ITSM Certification Exam 2024 A+ Graded
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ServiceNow CIS-ITSM Questions with 100% Correct Answers | Latest Version 2024 | Expert Verified | Ace the Test
- Exam (elaborations) • 25 pages • 2024
- Available in package deal
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- $13.49
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Config Management - Ways to create CI Manually, 
Import external data, 
Use ITOM Discovery 
What are the baseline problems states? New 
Assess 
Root Cause Analysis 
Fix in Progress 
Resolved 
Closed 
Request Fulfillment Life-cycle (4)
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