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BCAP Questions and Answers • tips for effective e-mails o When you request information or action make it clear what you're asking for why its important and how soon you need it? Don't make your reader write back for emails People will be tempted to ignore your messages if they're not clear about what you want or how soon you want it. o When responding to a request, either paraphrase the request or include enough of the original message to remind the reader what you're replying ...

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5 pages

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BcAP Test Questions & Answers Audience-centered approach (pg. 9) Understanding, respecting, and meeting the needs of your audience members. Getting your message across in a meaningful way to your audience - "You" attitude - Emotional Intelligence - Etiquette Communication Barriers (pg. 11) Disruptions within messages such as noise and distractions, competing messages, filters, and channel breakdowns -Ex. Channel Breakdowns: a colleague forgets to deliver a message from you to...

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