Statistical Process Control – Midterm Exam – Questions and
Solutions – 2025/2026
How to improve listening skills - correct answer ✔✔ -take seriously
-be an active listener
-resist distraction
-don't be diverted by appearance, delivery
-suspend judgement
-focused listening
-develop note-taking skills
Speech communication process - correct answer ✔✔ Speaker
Message
Channel
Listener
Feedback
Interference
Situation
Speaker - correct answer ✔✔ the person who is presenting an oral message to a listener
Message - correct answer ✔✔ Whatever a speaker communicates to someone else
Channel - correct answer ✔✔ the means by which a message is communicated
Listener - correct answer ✔✔ the person who receives the speaker's message
, Frame of reference - correct answer ✔✔ everything a speaker says is filtered by this -- the sum
of a person's knowledge, experience, goals, values, and attitude. No two people can have
exactly the same one
Feedback - correct answer ✔✔ the messages, usually nonverbal, sent from a listener to a
speaker
Interference - correct answer ✔✔ Anything that impedes the communication of a message. Can
be external or internal to listeners
Situation - correct answer ✔✔ the time and place in which speech communication occurs
Expert testimony - correct answer ✔✔ testimony from people who are recognized experts in
the field
Peer testimony - correct answer ✔✔ testimony from ordinary people with firsthand experience
or insight in a topic
Recommended ways to begin a speech - correct answer ✔✔ Gain attention, interest
Reveal topic
Establish credibility, good-will
Preview body
Recommended ways to end a speech - correct answer ✔✔ Signal end of speech
Reinforce central idea
Create a "final impact" -- call to action, make audience care one last time
Solutions – 2025/2026
How to improve listening skills - correct answer ✔✔ -take seriously
-be an active listener
-resist distraction
-don't be diverted by appearance, delivery
-suspend judgement
-focused listening
-develop note-taking skills
Speech communication process - correct answer ✔✔ Speaker
Message
Channel
Listener
Feedback
Interference
Situation
Speaker - correct answer ✔✔ the person who is presenting an oral message to a listener
Message - correct answer ✔✔ Whatever a speaker communicates to someone else
Channel - correct answer ✔✔ the means by which a message is communicated
Listener - correct answer ✔✔ the person who receives the speaker's message
, Frame of reference - correct answer ✔✔ everything a speaker says is filtered by this -- the sum
of a person's knowledge, experience, goals, values, and attitude. No two people can have
exactly the same one
Feedback - correct answer ✔✔ the messages, usually nonverbal, sent from a listener to a
speaker
Interference - correct answer ✔✔ Anything that impedes the communication of a message. Can
be external or internal to listeners
Situation - correct answer ✔✔ the time and place in which speech communication occurs
Expert testimony - correct answer ✔✔ testimony from people who are recognized experts in
the field
Peer testimony - correct answer ✔✔ testimony from ordinary people with firsthand experience
or insight in a topic
Recommended ways to begin a speech - correct answer ✔✔ Gain attention, interest
Reveal topic
Establish credibility, good-will
Preview body
Recommended ways to end a speech - correct answer ✔✔ Signal end of speech
Reinforce central idea
Create a "final impact" -- call to action, make audience care one last time
