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ITIL Foundation Study Guide Exam Questions & Answers 2024/2025
ITIL Foundation Study Guide Exam Questions & Answers 2024/2025 Introduction to IT Service Management and Service Strategy - ANSWERSThe design, development, and implementation of service management as a strategic asset to align with business processes Service Design - ANSWERSThe design and development of service and service management processes Service Transition - ANSWERSThe building, testing, authorizing, documenting, and implementation of new and changed services into operation S...
- Exam (elaborations)
- • 4 pages •
ITIL Foundation Study Guide Exam Questions & Answers 2024/2025 Introduction to IT Service Management and Service Strategy - ANSWERSThe design, development, and implementation of service management as a strategic asset to align with business processes Service Design - ANSWERSThe design and development of service and service management processes Service Transition - ANSWERSThe building, testing, authorizing, documenting, and implementation of new and changed services into operation S...
ITIL Exam Questions & Answers 2024/2025
ITIL Exam Questions & Answers 2024/2025 What are the sources of Best Practice? - ANSWERSStandards Industry Practices Academic Research Training & Education Internal Experience What are the enablers of Best Practice? - ANSWERSEmployees Customers Suppliers Advisors Technology Why is ITIL successful? - ANSWERSITIL is a framework that identifies best practices. ITIL is: Vendor Neutral Non-prescriptive A best practice Internal Service - ANSWERSA service delivered between...
- Exam (elaborations)
- • 5 pages •
ITIL Exam Questions & Answers 2024/2025 What are the sources of Best Practice? - ANSWERSStandards Industry Practices Academic Research Training & Education Internal Experience What are the enablers of Best Practice? - ANSWERSEmployees Customers Suppliers Advisors Technology Why is ITIL successful? - ANSWERSITIL is a framework that identifies best practices. ITIL is: Vendor Neutral Non-prescriptive A best practice Internal Service - ANSWERSA service delivered between...
ITIL Foundation Certification Exam Questions & Answers 2024/2025
ITIL Foundation Certification Exam Questions & Answers 2024/2025 ProcessE is the ultimate preparation source for passing the ITIL Foundation Exam. They have carefully complied realistic ITIL Foundation Exam Questions and Answers, which are updated frequently, and reviewed by industry experts. ProcessE ITIL experts from multiple organizations are talented and qualified individuals who have reviewed each question and answer section in order to help you understand the concept and pass the cer...
- Exam (elaborations)
- • 4 pages •
ITIL Foundation Certification Exam Questions & Answers 2024/2025 ProcessE is the ultimate preparation source for passing the ITIL Foundation Exam. They have carefully complied realistic ITIL Foundation Exam Questions and Answers, which are updated frequently, and reviewed by industry experts. ProcessE ITIL experts from multiple organizations are talented and qualified individuals who have reviewed each question and answer section in order to help you understand the concept and pass the cer...
ITIL 4 Foundation ITILFND_V4 Practice Exam Questions & Answers 2024/2025
ITIL 4 Foundation ITILFND_V4 Practice Exam Questions & Answers 2024/2025
- Exam (elaborations)
- • 3 pages •
ITIL 4 Foundation ITILFND_V4 Practice Exam Questions & Answers 2024/2025
PeopleCert ITIL Foundation Certification Exam Questions & Answers 2024/2025
PeopleCert ITIL Foundation Certification Exam Questions & Answers 2024/2025 Start your Preparation for PeopleCert ITIL Foundation and become PeopleCert ITIL Foundation certified with ProcessE. Here you get online practice tests prepared and approved by PeopleCert certified experts based on their own certification exam experience. Here, you also get the detailed and regularly updated syllabus for PeopleCert ITIL Foundation. PeopleCert ITIL Foundation practice tests provided by the ProcessE ...
- Exam (elaborations)
- • 5 pages •
PeopleCert ITIL Foundation Certification Exam Questions & Answers 2024/2025 Start your Preparation for PeopleCert ITIL Foundation and become PeopleCert ITIL Foundation certified with ProcessE. Here you get online practice tests prepared and approved by PeopleCert certified experts based on their own certification exam experience. Here, you also get the detailed and regularly updated syllabus for PeopleCert ITIL Foundation. PeopleCert ITIL Foundation practice tests provided by the ProcessE ...
ITIL Foundation 4 Practice Exam Questions & Answers 2024/2025
ITIL Foundation 4 Practice Exam Questions & Answers 2024/2025 What is the effect of increased automation on the 'service desk' practice? - ANSWERSGreater ability to focus on customer experience when personal contact is needed Which term describes the functionality offered by a service? - ANSWERSUtility Which is the purpose of the 'monitoring and event management' practice? - ANSWERSTo systematically observe services and service components, and record and report selected changes of...
- Exam (elaborations)
- • 4 pages •
ITIL Foundation 4 Practice Exam Questions & Answers 2024/2025 What is the effect of increased automation on the 'service desk' practice? - ANSWERSGreater ability to focus on customer experience when personal contact is needed Which term describes the functionality offered by a service? - ANSWERSUtility Which is the purpose of the 'monitoring and event management' practice? - ANSWERSTo systematically observe services and service components, and record and report selected changes of...
ITIL Foundation Exam Questions & Answers 2024/2025
ITIL Foundation Exam Questions & Answers 2024/2025 service - ANSWERSdelivers value to customers, without ownership of specific costs and risks SACM - ANSWERSService Asset and Configuration Management SACM purpose - ANSWERSPurpose is to ensure you have accurate, meaningful and relevant info about your asset Service Asset - ANSWERSAny resource or capability that could contribute to the delivery of a service. Configuration Item - ANSWERSA service asset that needs to be managed in o...
- Exam (elaborations)
- • 16 pages •
ITIL Foundation Exam Questions & Answers 2024/2025 service - ANSWERSdelivers value to customers, without ownership of specific costs and risks SACM - ANSWERSService Asset and Configuration Management SACM purpose - ANSWERSPurpose is to ensure you have accurate, meaningful and relevant info about your asset Service Asset - ANSWERSAny resource or capability that could contribute to the delivery of a service. Configuration Item - ANSWERSA service asset that needs to be managed in o...
ITIL 4 Exam Questions & Answers 2024/2025
ITIL 4 Exam Questions & Answers 2024/2025 2) Which term describes the functionality offered by a service? A. Cost B. Utility C. Warranty D. Risk - ANSWERSA. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 2.5.2 B. Correct. Utility is "The functionality offered by a product or service." Ref 2.5.4 C. Incorrect. Warranty is "Assurance that a product or service will meet agreed requirements". Ref 2.5.4 D. Incorrect. A risk is "A pos...
- Exam (elaborations)
- • 22 pages •
ITIL 4 Exam Questions & Answers 2024/2025 2) Which term describes the functionality offered by a service? A. Cost B. Utility C. Warranty D. Risk - ANSWERSA. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 2.5.2 B. Correct. Utility is "The functionality offered by a product or service." Ref 2.5.4 C. Incorrect. Warranty is "Assurance that a product or service will meet agreed requirements". Ref 2.5.4 D. Incorrect. A risk is "A pos...
ITIL 4 Foundations Exam Questions & Answers 2024/2025
ITIL 4 Foundations Exam Questions & Answers 2024/2025 PESTLE (list) - ANSWERSPolitical Economic Social Technological Legal Environmental 4 dimensions of service management - ANSWERSorganizations & people information & technology partners & suppliers value streams & processes components of the service value system - ANSWERSinputs: -opportunity -demand components: -7 guiding principles -governance -service value chain -34 ITIL practices -continual improvement outpu...
- Exam (elaborations)
- • 18 pages •
ITIL 4 Foundations Exam Questions & Answers 2024/2025 PESTLE (list) - ANSWERSPolitical Economic Social Technological Legal Environmental 4 dimensions of service management - ANSWERSorganizations & people information & technology partners & suppliers value streams & processes components of the service value system - ANSWERSinputs: -opportunity -demand components: -7 guiding principles -governance -service value chain -34 ITIL practices -continual improvement outpu...
ITIL 4 Foundation Exam Questions & Answers 2024/2025
ITIL 4 Foundation Exam Questions & Answers 2024/2025 governance - ANSWERSthe means by which an organization is directed and controlled service management - ANSWERSA set of specialized organizational capabilities for providing value to customers in the form of services value - ANSWERSthe perceived benefits, usefulness, and importance of something Who determines the perceived value? - ANSWERSthe RECIPIENT value is objective - ANSWERSFalse organization - ANSWERSa person or a gro...
- Exam (elaborations)
- • 5 pages •
ITIL 4 Foundation Exam Questions & Answers 2024/2025 governance - ANSWERSthe means by which an organization is directed and controlled service management - ANSWERSA set of specialized organizational capabilities for providing value to customers in the form of services value - ANSWERSthe perceived benefits, usefulness, and importance of something Who determines the perceived value? - ANSWERSthe RECIPIENT value is objective - ANSWERSFalse organization - ANSWERSa person or a gro...
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