PHM 102 Final Exam Questions with
Complete Solutions13
Communication channels include: - ANSWERS-Written messages, Spoken words, Body language
(All of the above)
Rolling the eyes or loudly sighing implies: - ANSWERS-impatience
Which of the following pertain to spoken communication? - ANSWERS-Vocal, Verbal (A and B)
Which of the following is an open-ended question? - ANSWERS-Where do you normally get your
prescriptions filled?
What is an unwritten guideline or rule of behavior? - ANSWERS-Etiquette
The mental disposition or feeling a technician adopts when interacting with customers, patients,
and co-workers or when performing duties at work is called: - ANSWERS-Attitude
When serving patients, technicians should not: - ANSWERS-Use technical medical terms
The skill of dealing with others without causing bad feelings is called: - ANSWERS-diplomacy
one of the most prevalent concerns of retail pharmacy managers and pharmacists is the need
for pharmacy technicians who are competent in the area of: - ANSWERS-Communication
, The communication cycle consists of a sender, a receiver, a message, various channels of
communications, and the... - ANSWERS-Feedback
Articulation means: - ANSWERS-Speaking clearly and avoiding slang
Which words in the following sentence should be emphasized for proper communication with a
patient? "If you will wait a moment , I'll get the information you need." - ANSWERS-None should
be emphasized
The best communicators: - ANSWERS-Speak very clearly in a low-tone voice
When a technician shows customers that he or she can see the situation from their point of
view, he or she is displaying: - ANSWERS-Empathy
Which of the following negatively impacts written communication? - ANSWERS-Illegible
handwriting, grammatical errors, and typographical errors (All of the above)
Good communication skills include: - ANSWERS-compassion, diplomacy, patience (all of the
above)
When answering a telephone call, the technician should: - ANSWERS-Identify his/her name and
title, carefully listen to the caller, decide whether to forward the call to a pharmacist. (All the
above should be performed)
A prescription written for administration in a hospital is called a(n) ___________________
order. - ANSWERS-medication
The abbreviation that implies an emergency situation is: - ANSWERS-stat
Complete Solutions13
Communication channels include: - ANSWERS-Written messages, Spoken words, Body language
(All of the above)
Rolling the eyes or loudly sighing implies: - ANSWERS-impatience
Which of the following pertain to spoken communication? - ANSWERS-Vocal, Verbal (A and B)
Which of the following is an open-ended question? - ANSWERS-Where do you normally get your
prescriptions filled?
What is an unwritten guideline or rule of behavior? - ANSWERS-Etiquette
The mental disposition or feeling a technician adopts when interacting with customers, patients,
and co-workers or when performing duties at work is called: - ANSWERS-Attitude
When serving patients, technicians should not: - ANSWERS-Use technical medical terms
The skill of dealing with others without causing bad feelings is called: - ANSWERS-diplomacy
one of the most prevalent concerns of retail pharmacy managers and pharmacists is the need
for pharmacy technicians who are competent in the area of: - ANSWERS-Communication
, The communication cycle consists of a sender, a receiver, a message, various channels of
communications, and the... - ANSWERS-Feedback
Articulation means: - ANSWERS-Speaking clearly and avoiding slang
Which words in the following sentence should be emphasized for proper communication with a
patient? "If you will wait a moment , I'll get the information you need." - ANSWERS-None should
be emphasized
The best communicators: - ANSWERS-Speak very clearly in a low-tone voice
When a technician shows customers that he or she can see the situation from their point of
view, he or she is displaying: - ANSWERS-Empathy
Which of the following negatively impacts written communication? - ANSWERS-Illegible
handwriting, grammatical errors, and typographical errors (All of the above)
Good communication skills include: - ANSWERS-compassion, diplomacy, patience (all of the
above)
When answering a telephone call, the technician should: - ANSWERS-Identify his/her name and
title, carefully listen to the caller, decide whether to forward the call to a pharmacist. (All the
above should be performed)
A prescription written for administration in a hospital is called a(n) ___________________
order. - ANSWERS-medication
The abbreviation that implies an emergency situation is: - ANSWERS-stat
