Good telephone etiquette Study guides, Class notes & Summaries

AMCA CERTIFICATION TEST - MEDICAL ASSISTING STUDY GUIDE - SET A with Complete Solutions (2023) 1) Which of the following is considered a parasitic infection? A. Lyme disease B. Rabies C. Ringworm D. Malaria - ANSWER-D. Malaria 2) Aspirin and acetaminophen are examples of: A. Analgesics and antipyretics B. Antitussives and decongestants C. Antihistamines and antiemetics D. Antidotes and antibiotics - ANSWER-A. Analgesics and antipyretics 3) Demerol 75 mg, IM every 4 hours, as ne...

Real Estate Brokerage SAE - Champion's School of Real Estate 291 Questions with Verified Answers Search Engine Optimization (SEO) - CORRECT ANSWER The process of maximizing the number of visitors to a particular website by ensuring the website appears high on the list of results returned by a search engine. Fcebook Live - CORRECT ANSWER Video streaming through facebook. CoStar Database - CORRECT ANSWER Functions much like a residential MLS, connecting commercial agents with brokerages, ...

Good telephone etiquette - a skill every emergency service agency must master Customer service - Every caller, whether emergency or non-emergency, must be viewed as a customer Decreased customer satisfaction - means increased complaints and negative results for all. Telephone etiquette - Your voice reflects your attitude and your attitude will affect the caller. Courtesy helps you control the conversation How do yo gain cooperation and trust - by being civil, understanding (empathe...

Notification of Death *"First Call" *98% by telephone *2% in person *Importance of telephone etiquette Answering Phone *Salutation should be -Name of funeral home "Wright Funeral Home, Tim Wright speaking, may I help you?" *Avoid using "good morning", "good afternoon", etc. Voice: Quality & Tone *Not overly cheerful *Not sad or forlorn *Avoid sounding monotone, bored, or impatient Voice: Diction *Speak at moderate pace *Pronounce words correctly *Especi...

Certified Medical Administrative Assistant MA053 Test || Questions & 100% Correct Solutions Certified Medical Administrative Assistant MA053 Test || Questions & 100% Correct Solutions Medical Assistant Duties & Responsibilities - ANSWER - Telephone coverage, scheduling, maintenance of medical records, management of all correspondences Qualities of a Medical Assistant - ANSWER - Dependability, courtesy, initiative, interpersonal skills Medical Profession Liability - ANSWER - The physici...

The traditional channel of initial communication between the patient and the physician is: Face-to-face Telephone E-mail Regular mail Telephone Which of the following calls should not be handled by taking a message? Call from another physician Prescription refills needed Non-stat lab or x-ray results A personal friend of the physician Call from another physician About how far away from your mouth should you hold the mouthpiece of the phone in order to avoid distortion or faintness of...

CMAA Exam Prep Questions and Answers Latest Updated 2024/2025 Graded A+ (100% Verified) What qualities should an MA posess? Dependability Courtesy Initiative Interpersonal Skills An implied contract in which the physician is expected to assess and treat the patient with the same amount of knowledge, skill, and judgement as another physician under the same circumstances. Physician-Patient Relationship What are the rules that must be followed under the Physician-Patient Relationship? The p...

Good telephone etiquette a skill every emergency service agency must master Good telephone etiquette a skill every emergency service agency must master Customer service Every caller, whether emergency or non-emergency, must be viewed as a customer Customer service Every caller, whether emergency or non-emergency, must be viewed as a customer

CMAA Exam Prep Questions and Answers Latest Updated 2024/2025 Graded A+ (100% Verified) What qualities should an MA posess? Dependability Courtesy Initiative Interpersonal Skills An implied contract in which the physician is expected to assess and treat the patient with the same amount of knowledge, skill, and judgement as another physician under the same circumstances. Physician-Patient Relationship What are the rules that must be followed under the Physician-Patient Relationship? The p...

CMAA Exam Prep Questions and Answers Latest Updated 2024/2025 | Graded A+ | 100% Verified. What qualities should an MA posess? Dependability Courtesy Initiative Interpersonal Skills An implied contract in which the physician is expected to assess and treat the patient with the same amount of knowledge, skill, and judgement as another physician under the same circumstances. Physician-Patient Relationship What are the rules that must be followed under the Physician-Patient Relationship? The...

1) Another name for blood blank is - correct answer -Immunohematology 2)The chemistry department within the clinical laboratory is reviewing current processing and policies with which other hospital department will the laboratory coordinate therapeutic drug monitoring - correct answer -The Pharmacy 3) Which levels are measured with an electrolyte panel? - correct answer -Sodium, Potassium 4) With Promoting good public relations is a part of the phlebotomist's role? - correct answer -As...

HCB 101 Study Guide latest updated, 2024. What does the mnemonic ABCD stand for? A- Assess B-Balance Resources C- Communicate with Others D- Do and Debrief What are the 3 colors of risk? a. Green- Little chance of serious error b. Yellow- Higher chance of serious error c. Red- Very high chance of serious error What does the "swooshing arrow" indicate? Return to good situational awareness Define Customer Someone who buys goods or services from businesses or a person who has a partic...