Bus209 Study guides, Class notes & Summaries
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Final Exam_Customer Service_BUS209 Questions with 100% Correct Answers | Verified | Latest Update 2024
- Exam (elaborations) • 9 pages • 2024
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Final Exam_Customer Service_ BUS 209 
Question 1 
In an era of online comparison shopping, which of the following may be the ultimate and 
enduring differentiator? 
 the customer experience 
Question 2 
_____ interferes with the receiver getting the message from the sender. 
 Noise 
Question 3 
True or false: Cost-cutting is a way for many companies to grow and remain stable. 
 True 
Question 4 
To provide effective customer service, it is up to a CSW to understand the customer’s 
nee...
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BUS 209 Time Management and Healthy Work Habits_Unit 6_Lesson 11
- Exam (elaborations) • 3 pages • 2024
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Time Management and Healthy Work Habits_Unit 6_Lesson 11 
Question 1 
How can people protect themselves from the stresses associated with being at work all 
day? 
 Visualize leaving all cares at work. 
Question 2 
Time management is classified as a hard skill. 
 False 
Question 3 
At which time should employees schedule important tasks where interruptions need to 
be at a minimum? 
 first thing in the morning 
Question 4 
When team members promote positive attitudes, the entire team ten...
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Final Exam_Customer Service_BUS209 Questions with 100% Correct Answers | Verified | Latest Update 2024.
- Exam (elaborations) • 9 pages • 2024
-
- $8.49
- + learn more
Final Exam_Customer Service_ BUS 209 
Question 1 
In an era of online comparison shopping, which of the following may be the ultimate and 
enduring differentiator? 
 the customer experience 
Question 2 
_____ interferes with the receiver getting the message from the sender. 
 Noise 
Question 3 
True or false: Cost-cutting is a way for many companies to grow and remain stable. 
 True 
Question 4 
To provide effective customer service, it is up to a CSW to understand the customer’s 
nee...
-
BUS 209 Sentence Corrections and Rules
- Case • 7 pages • 2023
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This document demonstrates the sentence rules and corrections made during class.
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BUS 209 Soften the Bad News Example Email
- Other • 1 pages • 2023
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- $7.99
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This document is an example/practice email for softening the bad news in business writing BUS 209.
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