What is servicenow Study guides, Class notes & Summaries

How would you navigate in order to update Now Platform user interface branding? - Answer- System Properties > Basic Configuration UI16 or use the Guided setup for your app to update. What should be considered when designing an app before any dev work is completed? - Answer- Data model, business logic, and user interface What is a valid scope value? - Answer- x_xyz_innovate (all scopes begin with "x_", needs company code "xyz", cant be longer than 18 chars What are 2 ways to add a...

Create sample code for sending REST requests to ServiceNow - ANSWER One of the uses of the ServiceNow REST API explorer Continue integration and continuous delivery spoke batch install - ANSWER Which application allows users to install multiple applications, application-customization or plugin at once Applications downloaded from 3rd party ServiceNow application developers cannot have naming conflicts - ANSWER What is true regarding application scope

ServiceNow Discovery Implementation Certification Exam 2024 What is the purpose of the CMDB? -Answer-The purpose of the CMDB is to capture and catalog assets, not just for record keeping but to provide a clear picture of the service management estate to more deeply understand it and to be able to support it better What can the CMDB be thought of as? -Answer-It can be thought of as a database containing configuration items where the CI's are infrastructure components (hardware and softwa...

What does ITOM Standard include? Discovery & Service Mapping What does ITOM Professional include? ITOM Standard + Event Management + Operational Intelligence What does ITOM Enterprise include? ITOM Professional + Cloud Provisioning and Governance How does Service Mapping transform the CMDB? Service Mapping transforms the CMDB from an inventory to a service aware dependency map What business cases is Service Mapping trying to solve? Reduce mapping efforts Reduce mapping maintenance effort...

CSA EXAM QUESTIONS AND ANSWERS 100% ACCURATE What are the three key tables in the CMDB? The Base Configuration Item [cmdb] The core Configuration Item [cmdb_ci] The CI Relationship [cmdb_rel_ci] (R) Who has access to create, edit or delete sorting criteria in Visual Task Boards? Only the owner of the board Brainpower Read More Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:07 / 0:15 Full screen Which of the following is a true statement...

CIS Service Mapping Questions and Answers Already Passed What does ITOM Standard include? Discovery & Service Mapping What does ITOM Professional include? ITOM Standard + Event Management + Operational Intelligence What does ITOM Enterprise include? ITOM Professional + Cloud Provisioning and Governance How does Service Mapping transform the CMDB? Service Mapping transforms the CMDB from an inventory to a service aware dependency map What business cases is Service Mapping try...

ServiceNow CIS - SAM (Software Asset Management) Comprehensive Exam Study Guide Questions with Answers 100% Accuracy The user's manager must approve or decline the reclamation. A user is notified their software install has been flagged for reclamation. The user declines approval. What is the next step in the workflow? Nothing happens. The user's manager must approve or decline the reclamation. The reclamation candidate is removed from the candidate list. The software is reclaimed sinc...

hich are goals of hardware asset management? - Answer-Cost optimization, decision support, financial reporting, improve productivity HA lifecycle - Answer-request>procure>receive>stock>dispose Trustworthy data is both the end goal and the final tier of the capability blueprint. (T/F) - Answerfalse - trustworthy data is tier 1 Which plugins are active by default in the baseline ServiceNow system? (Select four.) - Answer-ITSM Asset Mgt, Contract Mgt, My Assets, Depreciation To ef...

What are the areas that ServiceNow provides IT services for? 1. IT 2. Customer service 3. Security 4. HR 5. Business apps What is the value of Incident Management? 1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution What are Benchmarks/KPIs for Incident (7)? 1. % of high priority incidents resolved 2. % of incidents resolved on the first assign...

What is the Now Platform? - ️️The ServiceNow platform provides an Application Platform-as-a-service (aPaaS) Now Platform Interfaces - ️️1. Now Platform User Interface (back-end, primary way to interact with apps) 2. Classic Mobile App (Available in Playstore and Appstore) 3. Service Portal (user friendly front-end) 4. ServiceNow Agent (New true native mobile app for ITSM) What is a ServiceNow Instance? - ️️When accessing Snow you are accessing an instance of the platform. Ma...