Guest experience Study guides, Class notes & Summaries

moment of truth correct answers anytime the guest comes in contact with anything that represents the operation service experience correct answers once a guest meets and interacts with the employee what is encompassed in hosp industry? correct answers food, drink, lodging, entertainment what segments does hosp industry include? correct answers restaurants, foodservice in lodging, on-site/non-commercial, catering, clubs, lodging foodservice in lodging correct answers banquets, room ser...

What is curbside appeal? A.Curbside appeal is best described as repaving the parking lot annually. B.Curbside appeal is best described as keeping the restaurant looking attractive and welcoming, including the parking lot. C.Curbside appeal is best described as regular lawn care and trash removal. D.Curbside appeal is best described as the exterior décor and paint. - Curbside appeal is best described as keeping the restaurant looking attractive and welcoming, including the parking lot Why...

CHAPTER Version A I. True or _________ 1. _________ 2. _________ 3. _________ 4. _________ 5. known as suppliers. II. Write down the letter of the answer that best answers the question or completes the statement. _________ 6. The term VFR travel refers to: A. Visiting Friends and Relatives B. Very Frequent Reservations C. Very Favorable Restrictions D. Trick question: VFR refers to nothing _________ 7. Which of the following is not a sector of the travel industry? A. Corporate t...

product: the service product; is why the customer, client, or guests comes to the org in the first place service: the term servicescape, used to describe the aspects of the setting that contribute to the guests' overall feel of experience delivery: including human components&the physical production process, plus organizations and info systems, and techniques that help deliver the service - Answer-PSD: servicescape - Answer--involves the atmosphere surrounding the service -where you physic...

HubSpot Inbound Marketing Certification Exam Prep (2024/ 2025 Update) 100% Correct Questions and Verified Answers Q: If you're trying to improve customer lifetime value, which phase should you focus on in your marketing flywheel? Answer: Delight - If you're looking to improve your customer retention, customer lifetime value, and referrals Q: Leveraging the data that's already accessible to you is a part of which step of implementing behavioral marketing and customer segmentati...

IDIS 344 EXAM 1 QUESTIONS AND ANSWERS ALREADY PASSED What are the two primary factors Distributors use to determine pricing and discount setup. PRODUCTS CUSTOMERS (also vendors) Who normally gets the best price and why? Charge customers normally get the best discounts because you're building trust in an established relationship. And expect return business from them. Next discount goes to cash customers, and the least discount goes to new customers. There are various sales order...

Cloud benefits over on-premises - correct answer 1. Trade capital expense for variable expense 2. Massive economies of scale 3. Stop guessing capacity 4. Increase speed and agility 5. Stop spending money on running and maintaining data centers 6. Go global in minutes Basic benefits of the cloud - correct answer 1. Scalability - ability to resize your resources as necessary. 2. Agility - increasing speed (via global reach), ease of experimentation (via access to new resources) 3. In...

External User License Types 5 different types: 1. External Apps 2. Customer Community 3. Customer Community Plus 4. Partner Community 5. Channel Accounts Lightning External Apps Plus License Good for B2C interactions; minimal interactions with SFDC records Enables access to Leads and Opportunities and Campaigns Custom digital experiences to engage any external stakeholder, including Brand Engagement and Customer Loyalty. Limited access to CRM objects. The External Apps li...

Within the lodging and food services industries are a variety of related fields that include: - Answerlodging, F&B (and tourism) -global, diverse -Hotels, restaurants, clubs, resorts, casinos, cruise ships, theme parks -The recreation and leisure market -The convention center market -The schools and colleges market -The business dining market -The health care market -The corrections market The number of opportunities offered by the hospitality industry is _________, as are the opportuni...

Active Listening - Process of using verbal and non verbal signs that show the speaker you are interested in what they are saying. Average Ticket - How much your typical Guests spends per visit on services and / or products. Body Language - communication cues provided by the movement and position of the body. Booth Rental - Business process where a stylist can rent space within an existing salon and run their own business preforming cosmetology services ( also known as Chair Rental) Brand -...