Bus 209 Study guides, Class notes & Summaries

Problem Solving in Customer Service_Module Quiz_Unit 3_Lesson 6 Question 1 The transformation of the internet into a social platform has resulted in a power shift from sellers to buyers.  True Question 2 Customer relationships with an emotional dimension.  take more effort to create, and are even harder to break Question 3 A CSW can retain control of a challenging customer service situation by listening, empathizing, and taking charge.  Tru

(WGU D082) BUS 2090 EMOTIONAL & CULTURAL INTELLIGENCE FINAL EXAM REVIEW Q & A 2024(WGU D082) BUS 2090 EMOTIONAL & CULTURAL INTELLIGENCE FINAL EXAM REVIEW Q & A 2024(WGU D082) BUS 2090 EMOTIONAL & CULTURAL INTELLIGENCE FINAL EXAM REVIEW Q & A 2024

(WGU D082) BUS 2090 EMOTIONAL & CULTURAL INTELLIGENCE FINAL EXAM REVIEW Q & A 2024(WGU D082) BUS 2090 EMOTIONAL & CULTURAL INTELLIGENCE FINAL EXAM REVIEW Q & A 2024(WGU D082) BUS 2090 EMOTIONAL & CULTURAL INTELLIGENCE FINAL EXAM REVIEW Q & A 2024

Time Management and Healthy Work Habits_Unit 6_Lesson 11 Question 1 How can people protect themselves from the stresses associated with being at work all day?  Visualize leaving all cares at work. Question 2 Time management is classified as a hard skill.  False Question 3 At which time should employees schedule important tasks where interruptions need to be at a minimum?  first thing in the morning Question 4 When team members promote positive attitudes, the entire team ten...

Dealing with Diverse Customers_Module Quiz_Unit 4_Lesson7 Question 1 _____refers to how openly a society or culture accepts or does not accept differences between people, as in hierarchies in the workplace or in politics.  Power distance Question 2 People in the United States and Canada tend to give relatively less emphasis to nonverbal communication, such as eye contact and posture.  True Question 3 A system of shared values, beliefs, and rituals that are learned and passed on t...

Customer Service in Organizations_Module Quiz_Unit 1 Score for this attempt: 20 out of 20 Question 1 Effective communication, good interpersonal abilities, and________________ are basic qualifications to become a customer service worker.  fundamental computer and telephone skills Question 2 A customer service worker may work from a manual that provides solutions to problems.  True Question 3 There are more than 2 million customer service jobs in the United States.  True Que...

Time Management and Healthy Work Habits_Unit 6_Lesson 11 Question 1 How can people protect themselves from the stresses associated with being at work all day?  Visualize leaving all cares at work. Question 2 Time management is classified as a hard skill.  False Question 3 At which time should employees schedule important tasks where interruptions need to be at a minimum?  first thing in the morning Question 4 When team members promote positive attitudes, the entire team ten...

(WGU D082) BUS 2090 EMOTIONAL & CULTURAL INTELLIGENCE FINAL EXAM REVIEW Q & A 2024.(WGU D082) BUS 2090 EMOTIONAL & CULTURAL INTELLIGENCE FINAL EXAM (WGU D082) BUS 2090 EMOTIONAL & CULTURAL INTELLIGENCE FINAL EXAM REVIEW Q & A 2024.REVIEW Q & A 2024.

Customer Service and Electronic Media Module Quiz_Unit 5_Lesson 9 Question 1 Because the phone can rob your voice of some of its natural expressiveness and energy, you should be sure to compensate by increasing the energy and enthusiasm in your voice.  True Question 2 Maria wants to use the communication medium with the highest social presence. Which of the following should she choose?  live chat Question 3 With the increased popularity of the Internet as a way conduct business...

Professionalism in Difficult Situations_ Module Quiz_ Unit 3_Lesson 5 Question 1 Which of the following describes a customer who is excited about a customer service experience?  A customer can't wait to tell his friend about a recent hotel stay and vacation. Question 2 Which is an example of a level of remediation that can be provided to a customer to equal his or her loss?  Offer a discount on products or services. Question 3 Which is an example of a baseline service?  guid...