Itil 4 foundations Study guides, Class notes & Summaries
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![WGU C846 - ITIL 4 Foundation Sample Paper, Questions and answers, 100% Accurate. VERIFIED](/docpics/3891209/655f9d3f7e3f6_3891209_121_171.jpeg)
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WGU C846 - ITIL 4 Foundation Sample Paper, Questions and answers, 100% Accurate. VERIFIED
- Exam (elaborations) • 11 pages • 2023
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What is the effect of increased automation on the 'service desk' practice? 
A. Greater ability to focus on customer experience when personal contact is needed 
B. Decrease in self-service incident logging and resolution 
C. Increased ability to focus on fixing technology instead of supporting people 
D. Elimination of the need to escalate incidents to support teams 
A. Correct. Greater ability to focus on customer experience when personal contact is needed. 
Which term describes the functionalit...
![ITIL 4 Foundation Final Exam Questions & Answers with Rationales](/docpics/641c128714495_2505412.jpg)
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ITIL 4 Foundation Final Exam Questions & Answers with Rationales
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ITIL 4 Foundation Final Exam Questions & Answers with Rationales-Which practice includes the classification and ownership of queries and requests from users? 
A. Service desk 
B. Incident management 
C. Change control 
D. Service level management - A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" 
 
 
Rationals: 
B. Incorrect. The 'incident management' practice deals only with incidents, not...
![ITIL 4 Foundation Exam Questions & Answers 2024/2025](/docpics/5213276/6639786bb593a_5213276_121_171.jpeg)
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ITIL 4 Foundation Exam Questions & Answers 2024/2025
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ITIL 4 Foundation Exam Questions & Answers 2024/2025 
 
 
governance - ANSWERSthe means by which an organization is directed and controlled 
 
service management - ANSWERSA set of specialized organizational capabilities for providing value to customers in the form of services 
 
value - ANSWERSthe perceived benefits, usefulness, and importance of something 
 
Who determines the perceived value? - ANSWERSthe RECIPIENT 
 
value is objective - ANSWERSFalse 
 
organization - ANSWERSa person or a gro...
![ITIL 4 FOUNDATIONS EXAM REVIEW QUESTIONS AND ANSWERS, GRADED A+[LATEST EXAM UPDATES]](/docpics/5354915/6649265cb77ef_5354915_121_171.jpeg)
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ITIL 4 FOUNDATIONS EXAM REVIEW QUESTIONS AND ANSWERS, GRADED A+[LATEST EXAM UPDATES]
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ITIL 4 FOUNDATIONS EXAM REVIEW QUESTIONS AND 
ANSWERS, GRADED A+ 
PESTLE (list) - Political 
Economic 
Social 
Technological 
Legal 
Environmental 
4 dimensions of service management - organizations & people 
information & technology 
partners & suppliers 
value streams & processes 
components of the service value system - inputs: 
-opportunity 
-demand 
components: 
-7 guiding principles 
-governance 
-service value chain 
-34 ITIL practices 
-continual improvement 
output: 
-value 
service v...
![ITIL 4 Foundations | Questions W/Verified Answers](/docpics/2728731/645c91c3bedae_2728731_121_171.jpeg)
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ITIL 4 Foundations | Questions W/Verified Answers
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ITIL 4 Foundations | Questions W/Verified Answers
![AXELOS ITIL 4 FOUNDATIONS EXAM 2024 WITH 100% CORRECT ANSWERS](/docpics/4805244/65fc75e4a286f_4805244_121_171.jpeg)
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AXELOS ITIL 4 FOUNDATIONS EXAM 2024 WITH 100% CORRECT ANSWERS
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Which term describes the functionality offered by a service? 
 
A) Costs 
B) Utility 
C) Warranty 
D) Risk - correct answer B) Utility 
 
Identify the missing word in the following sentence. 
 
A customer is the role that defines the requirements for a service and takes responsibility for the ? of service consumption. 
 
A) Outputs C) Costs 
B) Outcomes D) Risks - correct answer B) Outcomes 
 
Which guiding principle recommends assessing the current state and deciding what can be reused? 
 
A)...
![ITIL 4 Foundation Part Exam |Questions with 100% Correct Answers](/docpics/4951230/6614342b66b9e_4951230_121_171.jpeg)
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ITIL 4 Foundation Part Exam |Questions with 100% Correct Answers
- Exam (elaborations) • 15 pages • 2024
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) Which practice is responsible for moving components to live environments? 
A. Change control 
B. Release management 
C. IT asset management 
D. Deployment management - D. Correct. "The purpose of the deployment 
management practice is to move new or changed hardware, software, documentation, 
processes, or any other component to live environments." Ref 5.3.1 
Which practice includes the classification and ownership of queries and requests from 
users? 
A. Service desk 
B. Incident management...
ITIL 4 FOUNDATIONS EXAM|UPDATED&VERIFIED|100% SOLVED|GUARANTEED SUCCESS
![ITIL 4 Foundation Q&A 2023/ITIL 4 EXAM STUDY GUIDE/ITIL 4 Foundation Practice Exam with Rationale/ITIL 4 Exam Q&A 2023/ITIL Foundation 4 - Practice Exam/TIL 4 Foundations Exam/ITIL foundation Exam Online Test & samples/TIL 4 Foundation Q& A/ITIL 4 Foundat](/docpics/3457450/650857ee5e01f_3457450_121_171.jpeg)
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ITIL 4 Foundation Q&A 2023/ITIL 4 EXAM STUDY GUIDE/ITIL 4 Foundation Practice Exam with Rationale/ITIL 4 Exam Q&A 2023/ITIL Foundation 4 - Practice Exam/TIL 4 Foundations Exam/ITIL foundation Exam Online Test & samples/TIL 4 Foundation Q& A/ITIL 4 Foundat
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ITIL 4 Foundation Q&A 2023/ITIL 4 EXAM STUDY GUIDE/ITIL 4 Foundation Practice Exam with Rationale/ITIL 4 Exam Q&A 2023/ITIL Foundation 4 - Practice Exam/TIL 4 Foundations Exam/ITIL foundation Exam Online Test & samples/TIL 4 Foundation Q& A/ITIL 4 Foundation Practice Exam/TIL 4 FOUNDATION PRACTICE EXAM
![ITIL 4 Foundation Exam Review Questions & Answers 2024/2025](/docpics/5236559/663bec76c3b8f_5236559_121_171.jpeg)
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ITIL 4 Foundation Exam Review Questions & Answers 2024/2025
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ITIL 4 Foundation Exam Review Questions & Answers 2024/2025 
 
 
Which practice identified metrics that reflect the customer's experience of a service? - ANSWERSService Level Management 
 
To plan changes and help avoid conflicts - ANSWERSWhat is the PRIMARY use of a change schedule 
 
How does categorization of incidents assist the 'incident management' practice? - ANSWERSIt helps direct the incident to the correct support area 
 
Which is a potential benefit of using an IT service managemen...
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