Itil 4 foundation exam Study guides, Class notes & Summaries
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ITIL 4 Foundation Practice Exam with Rationale | Questions and answers | 2024/25
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ITIL 4 Foundation Practice Exam with Rationale | Questions and answers | 2024/25
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ITIL 4 Foundation Practice Exam with Rationale Questions With Complete Solutions.
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ITIL 4 Foundation Practice Exam with Rationale Questions With Complete Solutions.
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ITIL 4 Foundation Practice Exam Questions & Answers 2024/2025
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ITIL 4 Foundation Practice Exam Questions & Answers 2024/2025 
 
 
Which practice includes the classification and ownership of queries and requests from users? 
A. Service desk 
B. Incident management 
C. Change control 
D. Service level management - ANSWERSA. "Service desks provide a clear path for users to report issues, queries, 
and requests, and have them acknowledged, classified, owned, and actioned" 
 
 
Rationals: 
B. Incorrect. The 'incident management' practice deals only with inci...
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ITIL 4 Foundation Practice Exam with Rationale | Latest 2024/25 | RATED A+
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ITIL 4 Foundation Practice Exam with Rationale | Latest 2024/25 | RATED A+
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ITIL 4 Foundation Certification exam prep/ ITIL 4 Foundation Practice Exam with Rationale.
- Exam (elaborations) • 21 pages • 2022
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ITIL 4 Foundation Practice Exam with Rationale. 
Which practice includes the classification and ownership of queries and requests from users? 
A. Service desk 
B. Incident management 
C. Change control 
D. Service level management 
 
Which practice identifies metrics that reflect the customer's experience of a service? 
A. Continual improvement 
B. Service desk 
C. Service level management 
D. Problem management 
 
What is the PRIMARY use of a change schedule? 
A. To support 'incident manage...
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ITIL 4 Foundation level / ITIL 4 Foundation level A+ Exam Preps/ Study guide_ Updated 2022-2023.
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ITIL 4 Foundations Exam Solution Guide (2022 updated)
ITIL 4 Foundation Certification exam prep/ ITIL 4 Foundation Practice Exam with Rationale.
ITIL 4 Foundation Certification Exam Answered/Rationale.
ITIL 4 Foundation Complete Exam Review Guide.
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WGU336 ITIL 4 Foundation Practice Exam With Rationale Questions And Answers
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WGU336 ITIL 4 Foundation Practice Exam With Rationale Questions And Answers 
WGU336 ITIL 4 Foundation Practice Exam With Rationale Questions And Answers
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ITIL 4 Foundation Practice Exam with Rationale Questions And Answers Already Passed
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ITIL 4 Foundation Practice Exam with Rationale Questions And Answers Already Passed
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ITIL® 4 Foundation Exam Studyguide 2023
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ITIL® 4 Foundation Exam Studyguide 2023...
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ITIL 4 Foundation Certification Exam Answered/Rationale.
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ITIL 4 Exam Questions and Answers (elaborated further). 
2) Which term describes the functionality offered by a service? 
 
A. Cost 
B. Utility 
C. Warranty 
D. Risk 
 
5) How do all value chain activities transform inputs to outputs? 
 
A. By determining service demand 
B. By using a combination of practices 
C. By using a single functional team 
D. By implementing process automation 
 
7) What is the starting point for optimization? 
 
A. Securing stakeholder engagement 
B. Unde...
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