Itil 4 foundation Study guides, Class notes & Summaries
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![ITIL 4 FOUNDATION EXAM RATED A](/docpics/3216354/64d2d56b25c14_3216354_121_171.jpeg)
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ITIL 4 FOUNDATION EXAM RATED A
- Exam (elaborations) • 24 pages • 2023
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ITIL 4 FOUNDATION EXAM RATED AITIL 4 FOUNDATION EXAM RATED AITIL 4 FOUNDATION EXAM RATED AITIL 4 FOUNDATION EXAM RATED AITIL 4 FOUNDATION EXAM RATED AITIL 4 FOUNDATION EXAM RATED AITIL 4 FOUNDATION EXAM RATED AITIL 4 FOUNDATION EXAM RATED AITIL 4 FOUNDATION EXAM RATED AITIL 4 FOUNDATION EXAM RATED A
ITIL 4 Foundation Practice Exam with Rationale | Latest 2024/25 | RATED A+
![ITIL 4 Foundation Practice Exam with Rationale](/docpics/3457357/6508528724a78_3457357_121_171.jpeg)
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ITIL 4 Foundation Practice Exam with Rationale
- Exam (elaborations) • 22 pages • 2023
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Which practice includes the classification and ownership of queries and requests from users? 
A. Service desk 
B. Incident management 
C. Change control 
D. Service level management - Answer- A. "Service desks provide a clear path for users to report issues, queries, 
and requests, and have them acknowledged, classified, owned, and actioned" 
 
 
Rationals: 
B. Incorrect. The 'incident management' practice deals only with incidents, not 
queries and requests. "The purpose of the incident ma...
![WGU C846 - ITIL 4 Foundation Sample Paper 2023/2024 passed](/docpics/3733488/6540aa04804b7_3733488_121_171.jpeg)
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WGU C846 - ITIL 4 Foundation Sample Paper 2023/2024 passed
- Exam (elaborations) • 16 pages • 2023
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WGU C846 - ITIL 4 Foundation Sample Paper.*What is the effect of increased automation on the 'service desk' practice?* 
 
A. Greater ability to focus on customer experience when personal contact is needed 
 
B. Decrease in self-service incident logging and resolution 
 
C. Increased ability to focus on fixing technology instead of supporting people 
 
D. Elimination of the need to escalate incidents to support teams - correct answer A. Correct. Greater ability to focus on customer experienc...
![ITIL 4 Foundations Exam Questions & Answers 2024/2025](/docpics/5213307/663979229b8f7_5213307_121_171.jpeg)
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ITIL 4 Foundations Exam Questions & Answers 2024/2025
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ITIL 4 Foundations Exam Questions & Answers 2024/2025 
 
 
PESTLE (list) - ANSWERSPolitical 
Economic 
Social 
Technological 
Legal 
Environmental 
 
4 dimensions of service management - ANSWERSorganizations & people 
information & technology 
partners & suppliers 
value streams & processes 
 
components of the service value system - ANSWERSinputs: 
-opportunity 
-demand 
 
components: 
-7 guiding principles 
-governance 
-service value chain 
-34 ITIL practices 
-continual improvement 
 
outpu...
![ITIL 4 FOUNDATION EXAM STUDY GUIDE WITH COMPLETE SOLTIONS.](/docpics/3221832/64d3fc3eb8b18_3221832_121_171.jpeg)
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ITIL 4 FOUNDATION EXAM STUDY GUIDE WITH COMPLETE SOLTIONS.
- Exam (elaborations) • 39 pages • 2023
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ITIL 4 FOUNDATION EXAM STUDY GUIDE WITH COMPLETE SOLTIONS.ITIL 4 FOUNDATION EXAM STUDY GUIDE WITH COMPLETE SOLTIONS.ITIL 4 FOUNDATION EXAM STUDY GUIDE WITH COMPLETE SOLTIONS.ITIL 4 FOUNDATION EXAM STUDY GUIDE WITH COMPLETE SOLTIONS.ITIL 4 FOUNDATION EXAM STUDY GUIDE WITH COMPLETE SOLTIONS.ITIL 4 FOUNDATION EXAM STUDY GUIDE WITH COMPLETE SOLTIONS.ITIL 4 FOUNDATION EXAM STUDY GUIDE WITH COMPLETE SOLTIONS.
![ITIL 4 Foundation questions with correct answers](/docpics/2920353/648f85f06f8ac_2920353_121_171.jpeg)
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ITIL 4 Foundation questions with correct answers
- Exam (elaborations) • 36 pages • 2023
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ITIL - Answer Describes how the components and activities of an organization interact to create value through IT-enabled services 
 
This formerly stood for "Information Technology Infrastructure Library" but is no longer an acronym - Answer ITIL 
 
ITIL Service Value System - Answer ITIL SVS 
 
ITIL SVS - Answer Describes how the components and activities of an organization interact to create value through IT-enabled services 
 
- ITIL Service Value Chain 
- ITIL Practices 
- ITIL Gui...
![ITIL 4 Foundations Exam](/docpics/3457398/650854a30a4af_3457398_121_171.jpeg)
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ITIL 4 Foundations Exam
- Other • 13 pages • 2023
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PESTLE (list) - Answer- Political 
Economic 
Social 
Technological 
Legal 
Environmental 
 
4 dimensions of service management - Answer- organizations & people 
information & technology 
partners & suppliers 
value streams & processes 
 
components of the service value system - Answer- inputs: 
-opportunity 
-demand 
 
components: 
-7 guiding principles 
-governance 
-service value chain 
-34 ITIL practices 
-continual improvement 
 
output: 
-value 
 
service value chain activities list - Answ...
![ITIL 4 FOUNDATION EXAM Q&A RATED A.](/docpics/3216415/64d2d7858e45b_3216415_121_171.jpeg)
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ITIL 4 FOUNDATION EXAM Q&A RATED A.
- Exam (elaborations) • 21 pages • 2023
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ITIL 4 FOUNDATION EXAM Q&A RATED A.ITIL 4 FOUNDATION EXAM Q&A RATED A.ITIL 4 FOUNDATION EXAM Q&A RATED A.ITIL 4 FOUNDATION EXAM Q&A RATED A.ITIL 4 FOUNDATION EXAM Q&A RATED A.ITIL 4 FOUNDATION EXAM Q&A RATED A.ITIL 4 FOUNDATION EXAM Q&A RATED A.ITIL 4 FOUNDATION EXAM Q&A RATED A.
![ITIL 4 Foundation Exam Questions And Answers 100% Pass](/docpics/4112409/6590957f1916e_4112409_121_171.jpeg)
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ITIL 4 Foundation Exam Questions And Answers 100% Pass
- Exam (elaborations) • 23 pages • 2023
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ITIL 4 Foundation Exam Questions And Answers 100% Pass
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