Ifsm 201 quiz 4 Study guides, Class notes & Summaries

IFSM 201 Week 3 Quiz.(Complete Questions and Answers) 11 Downloaded by charity nimo () 1 2 3 Question 1 (0.25 points) (True/False) KM typically means the same thing across different types of businesses. Question 1 options: True False (CORRECT) Save Question 2 (0.25 points) (True/False).The sources for the data that is the foundation for knowledge management within a business come solely from within the business itself. Question 2 options: True False Save Question 3 (0.25 po...

University of Maryland - IFSM 201 Week 1 Quiz. Questions And Answers. Latest 2022.Question 1 (0.25 points) What is data? Question 1 options: Information about an object, idea, place, person, etc. Save Question 2 (0.25 points) (True/False). Information about a person, place or thing remains the same over time. Question 2 options: True Save Question 3 (0.25 points) (True/False). Information is made up of many pieces of data. Question 3 op...

University of Maryland - IFSM 201 Week 6 Quiz. Questions And Answers. Latest 2022.Attempt Score: 4.4 / 5 - 88 % Overall Grade (last attempt): Highlighted in red the incorrect answers 4.4 / 5 - 88 % Question 1 (0.2 points) What is a benefit implied by holding membership in a professional association? Question 1 options: A) Your employer knows that you have subscribed to and adhere to the group's code of ethical conduct. B) You have a blueprint for behaving ethically in all areas of your...

University of Maryland - IFSM 201 Week 2 Quiz. Questions And Answers. Latest 2022.Question 1 (0.25 points) Chat messages are an example of: Question 1 options: Information shared by organizations Information shared by firmware/software. Save Question 2 (0.25 points) Which of the following was one reason why electronic (computer-based) information sharing was challenging in the not too distant past? Question 2 options: Individuals and/or members of organizatio...

University of Maryland IFSM 201 Quiz 4 Question 1 (0.25 points) (True/False). The primary financial impact of a robust CRM system results from retaining current customers versus obtaining new customers. Question 1 options: A) True B) False Save Question 2 (0.25 points) A company is more likely to lose current customers if: Question 2 options: A) the company is unable to resolve issues quickly and fairly. B) the company does not offer a rewards program. ...

Question 1 (0.25 points) (True/False). The primary financial impact of a robust CRM system results from retaining current customers versus obtaining new customers. Question 1 options: A) True B) False Save Question 2 (0.25 points) A company is more likely to lose current customers if: Question 2 options: A) the company is unable to resolve issues quickly and fairly. B) the company does not offer a rewards program. C) the company sends many advertising emails. D) the company's service representa...

University of Maryland IFSM 201 Week 4 Quiz Quiz Question 1 (0.25 points) Which of the following would NOT be considered a primary application supported by CRM. Question 1 options: Acquisition of new customers. Retention of current customers. Management of customers' accounts. Management of customer-to-customer relationships. Question 2 (0.25 points) In this diagram of traditional CRM, what seems to be missing? Alternate text: Green circle in middle with no label; 3 other circles pointing to th...

IFSM 201 Quiz 4 IFSM 201 Quiz 4 IFSM 201 Quiz 4 IFSM 201 Quiz 4 IFSM 201 Quiz 4 IFSM 201 Quiz 4

IFSM 201 WEEK 4 QUIZ UNIVERSITY OF MARYLAND Which of the following would NOT be considered a primary application supported by CRM. Question 1 options: Acquisition of new customers. Retention of current customers. Management of customers' accounts. Question 2 (0.25 points) Saved In terms of customer service issues, which of the following is the least likely reason for using a robust CRM? Question 2 options: A) A CRM can provide a more rapid response to queries and concerns by forw...