Zendesk Admin - Study guides, Class notes & Summaries

Zendesk Administrator Exam Section 3 User Experience ACTUAL 2025/2026 QUESTIONS AND 100% CORRECT ANSWERS//GRADE A+// TESTESD AND VERIFIED

Zendesk Support Admin Certification Exam Questions With Correct Answers 100% Solved

ZENDESK ADMINISTRATOR EXAM SECTION 3 USER EXPERIENCE QUESTIONS AND CORRECT ANSWERS NEW!!...

ZENDESK TRAINING ACTUAL 2025/2026 QUESTIONS AND 100% CORRECT ANSWERS Tips to be an Active Listener? (5) - Answer -10 second rule Limit distraction (No phone, Slack on mute) Don't interrupt (Write down questions/thoughts) Clarify & paraphrase Listen to emotions How to be an active listener? (5) - Answer -1. Ask Questions 2. Seek Elaboration (Repeat answer, 5 Whys) 3. Speak Less (Bite Tongue) 4. Use Minimal Encouragers ("Right") 5. Probe Further (Repeat Answers, Seek Clarifica...

ZENDESK SUPPORT ADMIN CERTIFICATION ACTUAL 2025/2026 QUESTIONS AND 100% CORRECT ANSWERS What is a View? - Answer -Group tickets based on criteria that the Admin defines. What are Ticket Fields? - Answer -Areas inside tickets to add in more contextual information about the customer. What are Events? - Answer -Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? - Answer -Enable agents to update t...

ZENDESK CS PROFESSIONAL CERTIFICATE ACTUAL 2025/2026 QUESTIONS AND 100% CORRECT ANSWERS What exactly is customer service? - Customer service is part of the overall customer experience. - Customer service is helping people. Is there a difference between customer service and customer experience? Customer experience is the sum of all the interactions that a customer has with an organization over the life of the relationship with that company, and especially the feelings, emotions and per...

ZENDESK CERTIFICATION ACTUAL 2025/2026 QUESTIONS AND 100% CORRECT ANSWERS What channels does Zendesk offer? - Answer -Email Help Center Twitter Chat Facebook Talk Web Widget Mobile SDK API How many email addresses can you use? - Answer -As many as you want! (no limit)Need assistance on Online classes, Exams & Assignments? Reach out for instant help!! Full Course Assistance, Plagiarism-free Essay Writing, Research Paper, Dissertation, Discussion Posts, etc…. Confidential & Secure...

ZENDESK ADMINISTRATOR ACTUAL 2025/2026 QUESTIONS AND 100% CORRECT ANSWERS Types of Channels in Zendesk - Answer --Email -twitter -facebook -web widget -API -help center -chat -talk -mobile SDK

ZENDESK ADMINISTRATOR EXAM/ SECTION 3: USER EXPERIENCE ACTUAL 2025/2026 QUESTIONS AND 100% CORRECT ANSWERS What is the default language in Zendesk - Answer -The default language in Zendesk is the language the agents see in the agent interface by default ad the end users see in the Help Center by default How to set the default language for your account? - Answer -Click 'Admin'> Settings>Account> Select 'Localization' tab > beside 'languages' (select a langua...