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Exam (elaborations)
MKT 201 questions and answers Graded A+
NewMKT 201 questions and answers Graded A+ 
The ________ threshold refers to the minimum amount of stimulation that can be 
detected on a sensory channel. 
differential 
intensity 
relative 
special 
Just noticeable different 
All above answers are incorrect - All above answers are incorrect 
________ refers to a relatively permanent change in behavior that is caused by 
experience. 
Adjustment 
Shaping 
Reinforcement 
Learning 
Configuration - learning
Exam (elaborations)
MKT 201 questions and answers Graded A+
NewMKT 201 questions and answers Graded A+ 
What are customer insights? - Fresh marketing information-based 
understandings of customers and the marketplace that guide marketing 
strategies. 
What is the role of Nielsen in marketing research? - Nielsen helps 
companies turn research and media data into consumer insights solutions. 
What is big data? - Huge and complex data sets generated by sophisticated 
information generation, collection, storage, and analysis technologies. 
What does the...
Exam (elaborations)
MKT 201 Final Review (Chapters 1-6) questions and answers Graded A+
NewMKT 201 Final Review (Chapters 1-6) questions 
and answers Graded A+ 
completely structured questionnaire - A questionnaire that asks 
respondents whether they "strongly agree," "somewhat agree," "somewhat 
disagree," or "strongly disagree" is most likely a(n) ________. 
data mining - The process through which analysts sift through massive 
amounts of available data to identify unique patterns of behavior among different 
customer groups is called _________. 
Synd...
Exam (elaborations)
MKT 201 final questions and answers Graded A+
NewMKT 201 final questions and answers Graded 
A+ 
A firm may push for environmental sustainability because: - Many 
consumers are willing to pay more for green products. 
Employee theft of inventory is referred to as: - Shrinkage 
Track and trace systems help companies anticipate events: - That could 
disrupt the supply chain. 
Firms with just-in-time inventory systems keep very little inventory on hand. - 
true 
A ____ is a warehouse where the emphasis i
Exam (elaborations)
MKT 201 FINAL EXAM questions and answers Graded A+
NewMKT 201 FINAL EXAM questions and answers 
Graded A+ 
price - the amount of money charged for a product or service, or the sum 
of all the values that customers exchange for the benefits of having or using the 
product or service. Can also be a signal. 
Customer value-based pricing - setting price based on buyers' perceptions 
of value rather than on the seller's cost 
cost-based pricing - setting prices based on the costs of producing, 
distributing, and selling the product plus a ...
Exam (elaborations)
MKT 201 Exam Review questions and answers Graded A+
NewMKT 201 Exam Review questions and answers 
Graded A+ 
4 P's of Marketing 
Product, Price, Place, Promotion 
Product 
physical thing or experience 
Price 
what is exchanged for the good 
Place 
where the good or service was purchased 
Promotion 
how does the seller use promotion to get us to buy 
Customer Relationship Management 
The overall process of building and maintaini
Exam (elaborations)
MKT 201 Exam 4 questions and answers Graded A+
NewMKT 201 Exam 4 questions and answers 
Graded A+ 
Bill owns a furniture store in San Antonio. He relies on online customer reviews to 
find out what customers like about the line of furniture he carries and what 
customers find unsatisfactory about the service at his store. Which of the 
following is true about the feedback process of communication that could assist 
Bill? 
a. Indirect feedback does not help mass communicators to decide whether to 
continue, modify, or drop a message. 
b...
Exam (elaborations)
MKT 201 Exam 3 questions and answers Graded A+
NewMKT 201 Exam 3 questions and answers 
Graded A+ 
Promotion mix (marketing communications mix) 
The specific blend of promotion tools that the company uses to persuasively 
communicate customer value and build customer relationships 
Advertising 
Any paid form of nonpersonal presentation and promotion of ideas, goods, or 
services by an identified sponsor (ex. digital, broadcast, print, outdoor) 
Sales promotion 
Short-term incentives to encourage the purchase or sale of a product or ser...
Exam (elaborations)
MKT 201 Exam 3 questions and answers Graded A+
NewMKT 201 Exam 3 questions and answers 
Graded A+ 
Physical Distribution - the activities that move finished goods from 
manufacturers to final customers, including ordering processing, warehousing, 
materials handling, transportation, and inventory control 
Channel of Distribution - the series of firms or individuals that facilitates 
the movement of a product form the producer to the final customer 
Channel Intermediaries - firms or individuals such as wholesalers, agents, 
brokers, or r...
Exam (elaborations)
MKT 201 Exam 3 questions and answers Graded A+
NewMKT 201 Exam 3 questions and answers 
Graded A+ 
market modification - When Coca-Cola promoted Coke as a morning 
beverage when you didn't want to drink coffee, it used a __________ strategy. 
is any container in which a product is offered for sale and on which information is 
communicated. - Packaging 
intangible activities or benefits that an organization provides to satisfy 
consumers' needs in exchange for money or something else of value. - 
Services refer to 
1,000 clocks - ...
Exam (elaborations)
MKT 201 Exam 3 questions and answers Graded A+
NewMKT 201 Exam 3 questions and answers 
Graded A+ 
Advertising 
any paid form of nonpersonal presentation and promotion of ideas, goods, or 
services by an identified sponsor 
Marketing Management 4 important decisions 
setting advertising objectives, setting the advertising budget, developing 
advertising strategy, and evaluating advertising effectiveness 
Informative Advertising entails... 
Communicating customer value - suggesting new uses for a product 
Building a brand and company i...
Exam (elaborations)
MKT 201 Exam 1 (Chapters 1-3) questions and answers Graded A+
NewMKT 201 Exam 1 (Chapters 1-3) questions and 
answers Graded A+ 
What is marketing? - the activity or business of promoting and selling 
products or services, including market research and advertising. 
How marketing benefits the organization, its interested parties, and society - 
Organization: increased sales and revenue, brand recognization, market 
growth/expansion, and competitive advantage. 
Parties: customer value and awareness, building trust and loyalty, and 
investor/employee e...
Exam (elaborations)
MKT 201 Exam 1 questions and answers Graded A+
NewMKT 201 Exam 1 questions and answers 
Graded A+ 
4 P's of Marketing 
Product, Price, Place, Promotion 
Outsourcing 
A decision by a corporation to turn over much of the responsibility for production 
to independent suppliers. 
Offshoring 
The practice of exporting U.S. jobs to lower paid employees in other nations. 
Marketing 
A process by which companies create value for customers and build stronger 
relationships to capture value in return. 
Needs 
Basic requirements for huma...
Exam (elaborations)
MKT 201 Exam 1 questions and answers Graded A+
NewMKT 201 Exam 1 questions and answers 
Graded A+ 
Which of the following is the most specific and detailed type of business strategy? - marketing 
The most basic principles of marketing ethics are - written as laws and 
regulations 
If Paws and Claws employs the philosophy of building a relationships with its dog 
and cat customers, and their owners, it will be implementing the - 
marketing concept 
A cereal company advertises that its newly launched product can lower 
cholesterol althou...
Exam (elaborations)
MKT 201 Definitions Exam 1 questions and answers Graded A+
NewMKT 201 Definitions Exam 1 questions and 
answers Graded A+ 
marketing 
the process by which companies create value for customers and build strong 
customer relationships to capture value in return 
market 
the set of actual and potential buyers of a product or service 
need 
a state of felt deprivation, including physical, social, and individual requirements 
want 
a human desire shaped by culture and individual personality 
market offering 
a combination of products, services, info...
Exam (elaborations)
MKT 201 Chapters 13,14,15,16 NOVA questions and answers Graded A+
NewMKT 201 Chapters 13,14,15,16 NOVA 
questions and answers Graded A+ 
Salespeople are a great source for marketers when they try to understand: 
the best ways to provide gifts to clients. 
which messages are effective. 
closed-loop lead management systems. 
lead scoring. 
spiffs. - 
Short-term bonus payments that companies use to encourage salespeople to sell 
certain products are known as _____. 
sales promotion inducement funds 
sales promotion incentive funds 
special promotion inc...
Exam (elaborations)
MKT 201 Chapters 1-3 questions and answers Graded A+
NewMKT 201 Chapters 1-3 questions and answers 
Graded A+ 
Marketing - The activity, set of institutions, and processes for creating, 
communicating, delivering, and exchanging offerings that have value for 
customers, clients, partners, and society at large. 
Marketing Exchange - Occurs when one party gives up something in return 
for something of value. 
Conditions for Exchange - At least two people or organizations must be 
willing to make a trade. 
Exchange Requirement - Each party must...
Exam (elaborations)
MKT 201 Chapter9,10,11,12 questions and answers Graded A+
NewMKT 201 Chapter9,10,11,12 questions and 
answers Graded A+ 
Produce is easy to trace due to electronic product codes. 
True 
False - false 
_____ involves running broken, defective, and scrap products backward through 
the supply chain. 
Backward integration 
Reverse logistics 
Reverse engineering
Exam (elaborations)
MKT 201 Chapter9,10,11,12 questions and answers Graded A+
NewMKT 201 Chapter9,10,11,12 questions and 
answers Graded A+ 
Produce is easy to trace due to electronic product codes. 
True 
False - false 
_____ involves running broken, defective, and scrap products backward through 
the supply chain. 
Backward integration 
Reverse logistics 
Reverse engineering
Exam (elaborations)
MKT 201 Chapter Two questions and answers Graded A+
NewMKT 201 Chapter Two questions and answers 
Graded A+ 
what are the three parts of a mission statement? 
product, economic and social 
organization 
a legal entity that consists of people who share a common mission (this 
motivates them to develop offerings - good, services or ideas) 
for profit 
privately owned organization that serves its customers to earn a profit so that it 
can survive 
*often called a business firm 
*ex: target, nike 
profit 
the financial gain made in a transa...