Microsoft Dynamics 365 Fundamentals Study guides, Class notes & Summaries

What is a customer? Customer is an individual or company that receives, consumes or buys a product or service What is the primary goal of a commerical enterprise? To attract customers and maintain a strong relationship with them over time Brainpower Read More 0:12 / 0:15 What is customer engangement? Represents the emotional connection between customre and a brand How a organization engages customers impacts what? Their relationship with them, highly engaged custo...

MICROSOFT DYNAMICS 365 FUNDAMENTALS VERSION 3.0

Reference Solution for MB-901 Microsoft Dynamics 365 Fundamentals Version 3.0 Score: 800/1000 Exam A (72 questions) Question 1 A potential customer delays their decision to commit to a big multi-year contract. You want to find other colleagues who have interacted with the potential customer to discuss strategies. Which app should you recommend? o Customer Service Insights ý Sales Insights o Power Virtual Agents o Market Insights Question 2 A company uses Dynamics 365 Sales. You plan to use Pow...