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ITIL 4 Foundations | Questions W/Verified Answers

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12 pages

Written in 2022/2023

Grade A+

SharpGrades

ITIL 4 Foundations Exam Questions & Answers 2024/2025 PESTLE (list) - ANSWERSPolitical Economic Social Technological Legal Environmental 4 dimensions of service management - ANSWERSorganizations & people information & technology partners & suppliers value streams & processes components of the service value system - ANSWERSinputs: -opportunity -demand components: -7 guiding principles -governance -service value chain -34 ITIL practices -continual improvement outpu...

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18 pages

Written in 2023/2024

Grade A+

Bensuda

How are target resolution times used in the 'incident management' practice? A. They are agreed, documented, and communicated to help set user expectations B. They are established, reviewed, and reported to ensure that customers are happy with the service C. They are initiated, approved, and managed to ensure that predictable responses are achieved D. They are scheduled, assessed and authorized to reduce the risk of service failures - Answer How are target resolution times...

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130 pages

Written in 2026/2027

Grade A+

COCOSOLUTIONS

1. What types of changes are NOT usually included within the scope of change management? a) Changes to a mainframe computer b) Changes to business strategy c) Changes to a service level agreement (SLA) d) The retirement of a service - Answer B - A change request is a formal communication seeking an alteration to one or more configuration items (CIs). Services, SLAs and computers are examples of CIs. A business strategy is not normally a CI and would be out of scope for change management...

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12 pages

Written in 2026/2027

Grade A+

COCOSOLUTIONS

Fill in the blank. A service enables [?] co-creation by facilitating outcomes that customers want to achieve. - Answer Value Which ITIL concept describes continual improvement? - Answer Service value system You have been asked to investigate an email service within your organization that is failing to meet its intended outcomes. You begin by determining the intended outcome and then observe the current service with as much objectivity as possible. Based on your observations, you are ...

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30 pages

Written in 2026/2027

Grade A+

COCOSOLUTIONS

IT Asset Management - Answer The purpose of the IT asset management practice is to plan and manage the full lifecycle of all IT assets, to help the organization ▪ Maximize value ▪ Control costs ▪ Manage risks ▪ Support decision-making about purchase, reuse and retirement of assets ▪ Meet regulatory and contractual requirements o An IT asset is any valuable component that can contribute to delivery of an IT product or service Monitoring and Event Management - Answer The...

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7 pages

Written in 2026/2027

Grade A+

COCOSOLUTIONS

2) Which term describes the functionality offered by a service? A. Cost B. Utility C. Warranty D. Risk - Answer A. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 2.5.2 B. Correct. Utility is "The functionality offered by a product or service." Ref 2.5.4 C. Incorrect. Warranty is "Assurance that a product or service will meet agreed requirements". Ref 2.5.4 D. Incorrect. A risk is "A possible event that could cause h...

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20 pages

Written in 2026/2027

Grade A+

COCOSOLUTIONS

What are the two types of cost that a service consumer should evaluate? a. the price of the service, and the cost of creating the service b. the costs removed by the service, and the costs imposed by the service c. the cost of provisioning the service, and the cost of improving the service d. the cost of software, and the cost of hardware. - Answer The costs removed by the service, and the costs imposed by the service. What does service consumption include? a. using the se...

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9 pages

Written in 2026/2027

Grade A+

COCOSOLUTIONS

Which ITIL guiding principle recommends using existing services, processes and tools when improving services? - Answer Start where you are Which practice has a purpose that includes ensuring that risks have been properly assessed? - Answer Change control When should a full risk assessment and authorization be carried out for a standard change? - Answer When the procedure for the standard change is created Which statement about emergency changes is CORRECT? - Answer The asses...

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15 pages

Written in 2026/2027

Grade A+

COCOSOLUTIONS

Which term describes the functionality offered by a service? A) Costs B) Utility C) Warranty D) Risk - Answer B) Utility Identify the missing word in the following sentence. A customer is the role that defines the requirements for a service and takes responsibility for the ? of service consumption. A) Outputs C) Costs B) Outcomes D) Risks - Answer B) Outcomes Which guiding principle recommends assessing the current state and deciding what can be reused? A) Focus on ...

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2 pages

Written in 2026/2027

Grade A+

COCOSOLUTIONS

Identify the missing word in the following sentence. ITIL, the most widely accepted approach to IT service management in the world, is developed, managed and operated by the [?] organization. —(ISC)² —ANXELOS —CompTIA —ISACA - Answer ANXELOS is a joint venture set up in 2014 by the Government of the United Kingdom and Capita, to develop, manage and operate qualifications in best practice such as ITIL. Which two courses are specifically part of the ITIL® Managing Profe...

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5 pages

Written in 2026/2027

Grade A+

COCOSOLUTIONS

What is the definition of utility? a) The assurance that a product or service will meet agreed requirements b) A possible event that could cause harm or loss, or make it more difficult to achieve objectives c) The functionality offered by a product or service to meet a particular need d) A tangible or intangible deliverable that is produced by carrying out an activity - Answer The functionality offered by a product or service to meet a particular need -Explanation- Utility is the func...

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14 pages

Written in 2026/2027

Grade A+

COCOSOLUTIONS

Service Management - Answer A set of specialized organizational capabilities for enabling value for customers in the form of services Value - Answer The perceived benefits, usefulness, and importance of something Customer - Answer Defines requirements for services User - Answer A person who uses the service Sponsor - Answer Authorizes budgets for services Supplier - Answer External partner who provides services to the organization Organization - Answer A gr...

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10 pages

Written in 2026/2027

Grade A+

COCOSOLUTIONS

How does 'service request management' contribute to the 'deliver and support' value chain activity? a) It ensures that users continue to be productive when they need assistance from the service provider b) It collects user-specific requirements, sets expectations, and provides status updates c) It analyzes data to identify opportunities to provide new service request options d) By acquiring pre-approved service components - Answer It ensures that users continue to be product...

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14 pages

Written in 2026/2027

Grade A+

COCOSOLUTIONS

ITIL 4 Foundations Exam Study Guide – Practice Questions with Verified Answers. GRADED A+. Latest 2026/2027 Update ITIL 4 Foundations Exam Study Guide – Practice Questions with Verified Answers. GRADED A+. Latest 2026/2027 Update ITIL 4 Foundations Exam Study Guide – Practice Questions with Verified Answers. GRADED A+. Latest 2026/2027 Update

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24 pages

Written in 2025/2026

Grade A+

BESTGRADE32

ITIL 4 Foundations Exam Questions and Answers|2026 New Update Service Management - Answer- A set of specialized organizational capabilities for enabling value for customers in the form of services Value - Answer- The perceived benefits, usefulness, and importance of something Customer - Answer- Defines requirements for services User - Answer- A person who uses the service Sponsor - Answer- Authorizes budgets for services Supplier - Answer- External partner who provides services...

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8 pages

Written in 2025/2026

Grade A+

ScholarExams

Itil 4 Foundations Exam (Actual 2025/2026) Questions With Verified Correct Answers

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26 pages

Written in 2024/2025

Grade A+

SCHOLARSKIT

ITIL 4 Foundations Exam with complete solutions 2024/2025

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16 pages

Written in 2024/2025

Grade A+

PrepMaster

Itil 4 Foundations Exam Updated For 2025 With 100% Verified Solutions Pestle (List)

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17 pages

Written in 2024/2025

Grade A+

goldengrade

Itil 4 Foundations Exam Updated For 2025 Questions With 100% Verified Solutions Governance

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5 pages

Written in 2024/2025

Grade A+

goldengrade

All Itil 4 Packaged Exams !!!!!

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7 items

Mirror

Itil 4 Foundations Exam New Updated....

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30 pages

Written in 2024/2025

Mirror