ITIL 4 Foundations Exam Study
Guide – Practice Questions with
Verified Answers. GRADED A+.
Latest 2026/2027 Update
PESTLE (list) - Answer✔✔ -Political
Economic
Social
Technological
Legal
Environmental
4 dimensions of service management - Answer✔✔ -organizations & people
information & technology partners & suppliers value streams & processes
components of the service value system - Answer✔✔ -inputs: -opportunity
-demand
components:
-7 guiding principles
,-governance
-service value chain
-34 ITIL practices
-continual improvement
output:
-value
service value chain activities list - Answer✔✔ -plan engage
design &
transition obtain
or build deliver &
support improve
value stream - Answer✔✔ -a series of steps that an organization uses to create
and deliver products/services to a consumer
ITIL activities - Answer✔✔ --represent the steps an organization takes in the
creation of value
-each activity contributes to the value chain by transforming specific inputs into
outputs
ITIL practice (definition) - Answer✔✔ -a set of organizational resources designed
for performing work or accomplishing an objective (e.g. service desk)
, ITIL service value system (SVS) - Answer✔✔ -a model representing how all the
components and activities of an organization work together to facilitate value
creation
a set of interconnected activities that an organization performs in order to deliver
a valuable product or service to its customers and facilitate value
purpose of the SVS - Answer✔✔ -ensure that the organization continually
cocreates value with all stakeholders through the use and management of
products and services
continual improvement (principle) - Answer✔✔ -a recurring activity to ensure that
performance continually meets stakeholders' expectations
service value chain (definition) - Answer✔✔ -an operating model that outlines the
key activities required to respond to demand and facilitate value realization
through the creation and management of products and services
governance - Answer✔✔ -the means by which an organization is directed and
controlled
opportunity - Answer✔✔ -An option or possibility to add value for stakeholders or
improve the organization
Guide – Practice Questions with
Verified Answers. GRADED A+.
Latest 2026/2027 Update
PESTLE (list) - Answer✔✔ -Political
Economic
Social
Technological
Legal
Environmental
4 dimensions of service management - Answer✔✔ -organizations & people
information & technology partners & suppliers value streams & processes
components of the service value system - Answer✔✔ -inputs: -opportunity
-demand
components:
-7 guiding principles
,-governance
-service value chain
-34 ITIL practices
-continual improvement
output:
-value
service value chain activities list - Answer✔✔ -plan engage
design &
transition obtain
or build deliver &
support improve
value stream - Answer✔✔ -a series of steps that an organization uses to create
and deliver products/services to a consumer
ITIL activities - Answer✔✔ --represent the steps an organization takes in the
creation of value
-each activity contributes to the value chain by transforming specific inputs into
outputs
ITIL practice (definition) - Answer✔✔ -a set of organizational resources designed
for performing work or accomplishing an objective (e.g. service desk)
, ITIL service value system (SVS) - Answer✔✔ -a model representing how all the
components and activities of an organization work together to facilitate value
creation
a set of interconnected activities that an organization performs in order to deliver
a valuable product or service to its customers and facilitate value
purpose of the SVS - Answer✔✔ -ensure that the organization continually
cocreates value with all stakeholders through the use and management of
products and services
continual improvement (principle) - Answer✔✔ -a recurring activity to ensure that
performance continually meets stakeholders' expectations
service value chain (definition) - Answer✔✔ -an operating model that outlines the
key activities required to respond to demand and facilitate value realization
through the creation and management of products and services
governance - Answer✔✔ -the means by which an organization is directed and
controlled
opportunity - Answer✔✔ -An option or possibility to add value for stakeholders or
improve the organization
