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Exam (elaborations)

Business of IT - Applications - C846 (ITIL Foundation) 261 Review | Questions with 100% Correct Answers | Verified|41 Pages
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41

January 2024

2023/2024

A+
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Problem management is an important process in the service operation lifecycle stage. How does the process define a problem? - ️️A problem is the unknown, underlying cause of one or more incidents What involves monitoring patterns of business activity? - ️️Capacity management Who "owns" ITIL? - ️️The U.K. government What are three of the best practices in service management? - ️️1. Proprietary knowledge 2. Industry standards 3. Document classification _____ is used...
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Business of IT - Applications - C846 - Pre Assessment 40 Practice Test with answers
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8

January 2024

2023/2024

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Which of these statements represents an objective of service level management? - ️️Define the level of service clearly and unambiguously. To which of the stakeholders is the delivery of service metrics most important? - ️️The customer Which of the following is the central repository of the IT organization's data, information, and knowledge? - ️️Service Knowledge Management System Only one person may be __________ for an activity. - ️️accountable The primary aim of In...
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Business of IT - Applications - C846|97 Questions And Answers
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11

January 2024

2023/2024

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dependent on - ️️Complete the sentence by filling in the missing word: IT service management is important for organizations because businesses are ____________IT. The U.K. Government - ️️Who developed ITIL? Strategy - ️️Which service lifecycle stage is considered to be the core of the lifecycle? Customer - ️️Someone who buys goods or services. The customer of an IT service provider is the person or group that defines and agrees on the service-level targets. Core Servi...
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