Business of IT - Applications - C846 (ITIL Foundation) 261 Review | Questions with 100% Correct Answers | Verified|41 Pages

Problem management is an important process in the service operation lifecycle stage. How does the process define a problem? - ️️A problem is the unknown, underlying cause of one or more incidents What involves monitoring patterns of business activity? - ️️Capacity management Who "owns" ITIL? - ️️The U.K. government What are three of the best practices in service management? - ️️1. Proprietary knowledge 2. Industry standards 3. Document classification _____ is used to identify, document, analyze, and mitigate against the likelihood of potential impact to a service. - ️️Risk Management What are the five parts of a typical business case structure? - ️️1. Introduction 2. Methods 3. Business impacts 4. Risks and contingencies 5. Recommendations Which of the following contains information on the costs for providing services and provides insight into the profitability of services and customers? - ️️Financial Analysis