Unit 14 Investigating Customer Service

Unit 14: Investigating Customer Service Assignment 1: Distinction* graded quality work with great structure and content for you to use this as a template to get a Distinction in this Assignment 1. this meets all the criteria: P1 - Describe the different approaches to customer service delivery in contrasting businesses, P2 - Examine ways that the customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regul...

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(10)

16 pages

Written in 2021/2022

Grade A+

businessstudy

Unit 14 assignment 1 for tesco

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(1)

8 pages

Written in 2019/2020

Grade A+

shams21

business level 3- unit 14 customer service- assignment 2

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9 pages

Written in 2023/2024

skb16

business level 3- unit 14 customer service- assignment 1

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13 pages

Written in 2023/2024

skb16

*Distinction Graded* Unit 14 Investigating Customer Service: D3 -Demonstrate initiative in making high-quality justified recommendations to develop own communication and interpersonal skills to meet both customer and business needs btec business level 3 national diploma

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15 pages

Written in 2022/2023

Grade A+

farzoneKris

*Certified Distinction Grade Work* Unit 14 Investigating Customer Service: M3 - Assess how the development plan may improve the performance of customer service skills. btec business level 3 national diploma

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15 pages

Written in 2022/2023

Grade A+

farzoneKris

*Certified Distinction Grade Work* Unit 14 Investigating Customer Service: P6 - Present a clear, effective development plan for own customer service skills. C3 Individual skills audit and development plan • Skills audit of customer service skills. • Personal SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis to assess any gaps, e.g. interpersonal and communication skills – body language, listening skills, handling complaints, working with others. • Set objectives to meet ...

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18 pages

Written in 2022/2023

Grade A+

farzoneKris

*Certified Distinction Grade Work* Unit 14 Investigating Customer Service: P4 - Review own customer service skills, identifying gaps where improvements could be made. C2 Dealing with customer service requests and complaints • Customer service situations: o providing information, products or services, promoting additional products and services, giving advice, taking and relaying messages o limitations of role and authority, keeping records o dealing with problems, handling complaints, reme...

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13 pages

Written in 2022/2023

Grade A+

farzoneKris

*Certified Distinction Grade Work* Unit 14 Investigating Customer Service: P4 Demonstrate communication and interpersonal skills appropriate to meet customer needs in different situations. Learning aim C: Demonstrate customer service in different situations, using appropriate behaviours to meet expectations C1 Customer service skills and behaviours • Communication skills: o face-to-face, written, email or other electronic media, telephone o verbal, e.g. pitch and tone of voice, open and...

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15 pages

Written in 2022/2023

Grade A+

farzoneKris

*Distinction Graded* Unit 14 Investigating Customer Service: D2 -Evaluate the benefits of improvements to customer service performance for the business, the customer, and the employee

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9 pages

Written in 2022/2023

Grade A+

farzoneKris

*Certified Distinction Grade Work* Unit 14 Investigating Customer Service: P3 - Research methods a business can use to make improvements to the customer service provision. Learning aim B: Investigate the methods used to improve customer service in a business B1 Monitoring and evaluating customer service provision • Using research from customers to identify improvements and monitor complaints. • Monitoring using: o customer profiles, data, e.g. types of customer, products or services pr...

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10 pages

Written in 2022/2023

Grade A+

farzoneKris

*Certified Distinction Grade Work* Evaluate the importance for a selected business of providing excellent customer service and adhering to relevant current legislation and regulations. btec business level 3 national diploma

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5 pages

Written in 2022/2023

Grade A+

farzoneKris

*Certified Distinction Grade Work* Unit 14 Investigating Customer Service: P2 and M1 Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations. M1 Analyse how legislation and regulation impacts on customer service provision in a selected business.

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22 pages

Written in 2022/2023

Grade A+

farzoneKris

Learning aim c

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5 pages

Written in 2023/2024

Grade A+

prettyrobyn1

P1 p2 m1 d1

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9 pages

Written in 2023/2024

Grade A+

prettyrobyn1

P5 p6 m3 d3

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4 pages

Written in 2023/2024

Grade A+

prettyrobyn1

P3 m2 d2

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4 pages

Written in 2023/2024

Grade A+

prettyrobyn1

BTEC Business unit 14- whats the right to do

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51 pages

Written in 2023/2024

Grade A+

ajmolkhaa

This package contains all of your Business BTEC Level 3 (Double) Assignments and notes. Student achieved D*D* from these documents.

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15 items

adamali25

Contains all content from unit 19 and unit 14, including all pass, merit and distinctions - * Certified to get you the highest GRADE!

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2 items

farzoneKris

*Certified Distinction Grade Work* Contains and covers all aspect of Unit 14 Investigating Customer Service Learning Aim A,B, and C with the highest quality: Contains every pass merit and distinction tasks: p1,p2,p3,p4,p5,p6,m1,m2,m3,d1,d2,d3 A1 Customer service in business • Definition of customer service. • Customer service roles and importance of teamwork. • Importance of following organisational rules and procedures. • Different approaches to customer service across industries...

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128 pages

Written in 2022/2023

Grade A+

farzoneKris

This document is intended for students studying the BTEC Level 3 Extended Diploma and need help on their assignments in unit 14 - Investigating customer service. The grade received on this essay was D and students may use this to help with the structure and for notes.

3.0

(1)

12 pages

Written in 2022/2023

Grade A

Learner356